Bold Subscriptions App

I find this a great app and quite affordable. The customer service is also good, which is a plus since this is all new to me. However, I didn’t give it five stars because I wish I could create subscriptions for my customers.

Additionally, I’d like the sales receipts to clearly show the discount amount, as reporting doesn’t capture it. It’s also a bit complicated to adjust someone’s discount. It would be great if I could enter the product’s original price, set a discount, or see their current discount when using dynamic discounts.

Dreadful customer support. A week with an issue and no response to multiple emails and no action via online support

This app took down my shop for 48 hours before I was able to diagnose that it was their update that took down my store. When I worked with them to fix it, they refused to offer me a refund for even a single month of their service unless I was willing to give them full access to my store to diagnose the problem.

I explained to them that their negligence operating at a base level made it impossible for me to trust them with full access to their store and I asked them to cancel and give me a refund. They held my store and subscriptions hostage for weeks before I was able to migrate away from them, uninstall the app, report them to Shopify, and file chargebacks (that I won because I had it in writing from them that they refused any refunds while holding my site hostage). They are friendly until a problem arises. Beware.