CancelFlow: EU Withdrawal

Meet the new EU withdrawal button requirement in minutes. Recover revenue with save-the-sale offers.

Since June 2026, EU consumer law requires online stores to offer a one-click withdrawal button for contracts concluded online. CancelFlow adds this button and a structured withdrawal form to your storefront, the customer account, and the order status page customers reach from their confirmation email. Every request is logged with a timestamp, a unique reference number, and a confirmation email to the customer. Before submitting, customers see an optional discount offer to save the sale.

• One-click withdrawal button and structured form required by EU law since 2026
• Show a discount offer before submission to recover the sale automatically
• Verify every withdrawal through a confirmation link sent to the customer
• Define your own withdrawal reasons and collect structured customer feedback
• Handle returns through Shopify Returns or email plus Shopify Flow automation