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One of the best dropshipping apps out there. The items are high quality, which does mean slightly higher prices, but the fast shipping and great customer service more than make up for it. Highly recommend.
Thank you so much for your review, we really appreciate the kind words!
We look forward to continuing to support you as you build and scale your business :)
DropCommerce + Jimmy = A Winning Combo"
Working with DropCommerce has been a great experience for my online kitchenware store. The product selection is solid, and the platform made it easy to find quality items to add to my catalog.
A special shoutout to Jimmy on the support team — he went above and beyond to help me navigate any issues I ran into. His responsiveness and genuine care for getting things resolved made a real difference. It's rare to find that level of personalized support, and it truly stood out.
If you're looking for a dropshipping solution with a team that actually supports you, DropCommerce is worth checking out.
Thank you so much for the thoughtful review!
We are thrilled to have you as a client, and we look forward to helping you grow your business!
You put a big smile on Jimmy's face with this review :)
Jimmy was incredibly helpful during a very stressful situation!
I had an urgent issue where a customer exploited a test discount code and ordered my most expensive product for nearly free. Jimmy stayed attentive throughout our entire conversation, explained DropCommerce's processes clearly, provided the supplier's contact information, and continued to push for a resolution on my behalf.
Thanks to his persistence and professionalism, the situation was resolved and I was able to recover from what could have been a significant financial loss.
Jimmy is a credit to the DropCommerce support team. Highly recommend!
— Joseph, MAISONMOJO
User friendly to set up as a Drop Shipping Supplier. Would recommend!
This app is so easy to use, and I suggest the sight to anyone
Gracias a Soporte pude resolver mi problema
1-Star Shopify App Store Review
Title: Unreliable syncing + confusing plan/billing + poor follow-through — cost me ~a month and created platform trust fallout
I run a careful, curated Shopify brand and I don’t leave negative reviews lightly. I’ve also given plenty of 5-star reviews when a company has an issue and then follows through to fix it. In this case, the problems were repeated, inconsistent, and never truly resolved — and the business impact was significant.
What went wrong
1) Contradictory guidance on the most basic question: “Can customers checkout?”
I received conflicting answers about checkout/plan requirements. For a new store, clarity here is non-negotiable — if you can’t confidently answer “can my customers buy?”, you can’t launch.
2) Sync/publish reliability issues between DropCommerce and Shopify
I ran into inconsistent behavior around what was actually synced/published and what the “source of truth” was between the app and Shopify. That made it difficult to validate a safe, reliable order-to-fulfillment flow before going live.
3) Integration state / connection issues
After changes/reinstalls, the app did not behave consistently, which further reduced confidence in whether the system was in a stable state.
4) Billing and plan clarity felt inconsistent
I had ongoing uncertainty about what I would be billed for and when. There were times where Shopify showed one plan state while the app reflected a different plan state. Support’s “solution” appeared to be offering a month of a higher tier rather than fixing the underlying plan/status inconsistency. I wasn’t looking for a higher tier or “extras” — I needed the core plan/billing state and syncing to be reliable and accurate.
5) Support follow-through didn’t close the loop
I gave reasonable time for escalation and “developer review,” but I did not get the clear resolution and follow-up you need when issues affect checkout clarity, syncing, and integration reliability.
Business impact (why this is 1 star)
This wasn’t a minor inconvenience. Because I couldn’t trust the sync/publish behavior or confidently validate the full flow, I had to pause, clean up my store setup, and put a password wall up during troubleshooting. That created knock-on platform trust/crawling fallout and delayed launch. In practical terms, this set me back roughly a month of progress and cost real money in lost momentum and cleanup time (~$500+ in opportunity cost).
Bottom line
I’m not posting this to get money back — I caught these issues before I was charged, and I’m glad I did. But I’m still not fully out of the woods: even after uninstalling, the plan/status and account signals were inconsistent enough that I’m still worried about surprise charges later. That lack of clarity, combined with unreliable syncing and unresolved issues, created real business risk and weeks of rework.
If you try this service anyway, I strongly recommend testing only in a non-production store and verifying billing state in writing before relying on it. Based on my experience, I do not recommend DropCommerce for new Shopify merchants who need reliable syncing and predictable billing.
1 star.
Thank you for taking the time to share detailed feedback. We’re genuinely sorry for the frustration and disruption you experienced, we understand how critical reliability, billing clarity, and trust are when preparing a store for launch.
For context, DropCommerce is actively used by thousands of Shopify merchants in production, with reliable syncing and predictable billing as core priorities. Billing is governed by Shopify’s official systems, and DropCommerce does not charge merchants outside of Shopify’s billing flow.
In rare cases, repeated install/uninstall cycles or mid-setup plan changes can cause temporary state inconsistencies that require manual reconciliation. While our team did investigate and attempt to unblock testing, we acknowledge that the resolution and follow-through did not meet your expectations.
As our team explained to you over support chat and to confirm for other merchants reading this, you can fully utilize DropCommerce on the free plan up until you receive an order. A customer can place an order on your store, but in order to have it fulfilled you then need to upgrade to at least the Basic plan. This allows merchants to build their store and market their products absolutely risk free right until they are making sales.
Feedback like this is taken seriously and again I apologize that you were left frustrated by your experience. While we respect your decision to move on, we appreciate the time you spent documenting your experience and wish you success with your store going forward.
I am having a little trouble with the flow.
Hi there,
Sorry to hear that you were running into some trouble with getting started. Our support team is reaching out to you directly to see how we can help get you started, and if you have any other specific questions or run into any issues, never hesitate to reach out to our team at support@dropcommerce.com
We're here to make you successful!
DropCommerce App is fantastic, makes my online business run efficiently and easily. Simplifies the process saving the company time and money.
Thank you so much for your review!
We are very excited to be a part of your amazing business!
I like your service, I am working to be a better retail salesman