Atlas: KI‑Shop‑Builder

Hi there,

I’m Eddie, Head of Support at Atlas. I read your review and wanted to reach out personally.

Billing issues are something we take very seriously at Atlas, and we always do whatever it takes to resolve the situation properly. I checked your account and I’ve emailed you directly so we can review what happened and resolve this billing issue immediately.

I’m sorry for the frustration this caused. You have my full attention on this, and I’ll handle it personally.

Best Regards,
Eddie

Hi NutriNature™,

This one made our day.

Shahadat is one of those people who genuinely cares about every merchant he works with, and going hands-on with a cart drawer fix late at night is exactly the kind of support we want to be known for. We'll make sure he sees this personally.

We're really glad the bundle pages are working out for you too, and it's great hearing the support side matched up to the product side. If anything else comes up as you keep building your store, you know where to find us.

Hey Snauff

My name is Eddie, and I'm the Head of Support at Atlas.

I'm sorry about the experience you had. You're right that we should do a much better job of clearly stating up front that Atlas modifies your home page. That's on us, and it's feedback I'm taking seriously.

I looked into your account and see that our support team already reverted your home page to your previous working version. That also removes the Atlas dependencies in the process, since they are tied to the template in your theme code, so nothing should be left behind. If anything still looks off, just reply here or send me and email at eddie@helloatlas.io and I'll handle it directly.

I'm also really sorry the support experience didn't feel like we had your back. We really do care, and it's frustrating to hear that didn't come through in the conversation. I'll take a closer look at the thread on our end to see what we could have done differently.

You have my direct attention on this. I'd really appreciate the opportunity to turn this into the 5-star experience it should have been from the start.

Best Regards
Eddie