Editly: Order Editing
- Pricing
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Free
- Rating
- 5.0 (6)
- Developer
- WebContrive
Featured images gallery
From address edits to variant swaps customers edit their own orders after checkout no support needed
Editly is a self-serve order editing app. Let customers edit orders after checkout: edit shipping address, swap variants, adjust quantity, change shipping method, add or remove items, and cancel orders without contacting support. No support tickets needed. Customers handle it themselves from the Order Status page and Thank You page. Klaviyo and Shopify Flow trigger instantly. Every order edit is logged. Set a custom post-purchase edit window and choose which changes are allowed. Completely Free.
- Edit address, swap variants, adjust quantity or add new products after checkout
- Set edit window and restrict order modifications based on specific customer tags
- Shipping, taxes and discounts recalculate automatically on every order edit made
- Let customers cancel orders with custom cancellation reasons you define yourself
- Works with Klaviyo, Shopify Flow, and 3PL and sends email notifications on edits
Languages
English
Works with
- Checkout
- Customer accounts
- Shopify Flow
- Shopify Admin
- Flow
- Klaviyo
Categories
Order updates
Order management
Reviews (6)
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
We sell premium gift-ready skincare, and customers often reach out right after placing an order to update an address, swap a product, or add a gift message. Editly has been a lifesaver - it lets our customers self-edit their orders without flooding our support inbox. Our team loves it and so do our customers. The customer service is extremely responsive.
The app is very easy to set up and customise to suit your needs. There are plenty of options available, allowing you to choose what customers can and can’t edit, as well as how things like small additional charges and refunds are handled.
We haven’t had any customers use it yet, so we can’t comment on how much time it will save in practice. However, if customers do start making use of it, it should save us a good amount of time, particularly when it comes to managing address changes.
This app has some powerful features. It is straight-forward to set up, and the entire interface is customizable to our business, right from the dashboard. Really well done. We look forward to providing our customers with the option to edit their orders.
Support
App support provided by WebContrive.
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders, discounts, store credit, Online Store
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View customers
Customer data
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View products
Products, collections
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Edit orders
Draft orders, order edits, all order history for the last 60 days
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View discounts
Discount codes and promotions
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Edit store credit
Store credit account transactions
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View Online Store
Theme
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