Gist | Gift Card Pro Tools

The app works as advertised for the most part, but there's a serious issue every merchant should know about before installing.

In December, my store was hit with 10 fraudulent gift card orders totaling over $3,200. Shopify flagged all of them as fraudulent, I canceled every gift card, and none were ever redeemed.

Despite all of that, Gift Card Pro still charged me $85 in usage fees on those fraudulent, never-redeemed gift cards. When I reached out to support asking for a refund of the fees, they did not address the refund request at all. Instead, they told me a fraud protection setting wasn't enabled in my account and pointed me to their documentation. No refund, no credit, no acknowledgment that charging fees on confirmed fraud where the cards were never used isn't reasonable.

If you're a merchant considering this app, understand that:

- The 2.5% volume fee applies to every gift card sold, including fraudulent ones.
- Their fraud protection is opt-in and not enabled by default.
- If fraud slips through, you'll pay fees on top of your chargeback losses with no recourse.

Issue with load lag due to custom JS - resolved incredibly quickly

Unfortunately, we have to change our rating for the app. Everything worked as desired for quite some time. But suddenly, no more vouchers were arriving by email, neither for the recipient nor the sender.

We contacted support about this, but unfortunately the help we received was very disappointing. The whole thing dragged on for a whole week and we quickly realized that we weren't going to get any help here. Since lots of vouchers are always bought at Christmas, we quickly decided to switch apps.

All the best for the future!
From Germany