MX: Helpdesk & Live Chat
达到我们在性能、设计和集成方面的最高标准。 详细了解 在新窗口中打开
- 定价
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免费
- 评分
- 4.5 (9)
配图图库
适用于电子邮件、实时聊天和社交消息的多合一收件箱，具有自动化支持工作流。
将所有客户支持集中在一个收件箱中。统一管理电子邮件、实时聊天、Facebook、Instagram 和 WhatsApp 消息，并将其转化为可跟踪的帮助台工单。提前获取 Shopify 订单信息，直接在工单中查看订单号、日期和总金额。利用 AI 驱动的回复建议和预设模板节省时间。通过控制面板让一切井井有条。
- 将所有客户消息统一到一个收件箱，不错过任何工单
- 通过创建自定义工单状态和工作流规则，让工作井井有条。
- 通过实时聊天与访客互动，查看工单历史记录以快速解决问题。
- 直接在工单中查看 Shopify 订单详细信息（订单号、日期、总金额）
- 获取 AI 回复建议，让响应更快、更智能
包含自动翻译的文本
语言
英语， 德语， 法语， 西班牙语， 意大利语， 葡萄牙语（巴西）， 葡萄牙语（葡萄牙）， 波兰语， 简体中文， 繁体中文， 捷克语， 荷兰语， 丹麦语， 挪威语， 土耳其语， 韩语， 印度尼西亚语， 日语，以及 泰语
适配以下产品：
- Shopify 后台
Honestly one of the best support tools we've used on Shopify. The interface is easy to understand and simple without sacrificing any of the features that other platforms seem to miss. Workflow automations, quick response templates, custom ticket fields, custom statuses — it's all there. The MX team are very responsive and genuinely helpful. Highly recommend.
Thank you so much for your kind words and for taking the time to leave such a detailed review!
We’re really happy to hear that the app and its features are making your workflow easier, and that our support team has been helpful to you. Feedback like this means a lot to us and motivates the whole team to keep improving.
Thank you again for your recommendation!
Excellent support and always willing to listen to feedback. We asked for several new features and they had them added within a week!
It’s great to hear that the new features have been helpful for you. Your suggestions help us make the app better, and we’re always happy to support you with any ideas or requests you may have.
Thanks again for being a valued customer!
This is a good Live Chat and Ticketing app. It has limited customisation options, but for a basic and easy to use live chat function, it's working well doe us. Note: Don't use this app it via the Shopify admin panel as the notification sounds won't work. You need to set up a login via their website for full functions to work properly.
Thanks so much for your review! We’re happy to hear the app is working well for you.
We appreciate your feedback on customization options - it helps us improve the app for everyone.
支持
应用支持由 Mirasvit Ecommerce Solutions 提供。
开发人员
推出日期
2025年10月15日
数据访问
这个应用需要获得以下数据的访问权限，才能在您的商店中运行。 如需了解原因，请查阅开发人员的隐私政策 。
查看客户数据:
敏感数据、 设备和活动数据
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敏感数据
姓名、 电子邮件地址、 电话号码、 实际地址
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设备和活动数据
地理位置、 IP 地址、 浏览器和操作系统
查看员工和协作者数据:
店主
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店主
姓名、 电子邮件地址、 电话号码、 实际地址
查看商店数据:
客户、 产品、 订单、 在线商店
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查看客户
客户数据
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查看产品
产品、 产品系列
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查看订单
草稿订单， 所有订单历史记录、 退货
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查看在线商店
模板
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