Gorgias: AI, Helpdesk & Chat

Name: Gorgias: AI, Helpdesk & Chat
Brand: Gorgias Inc.
Rating: 4.3 (646 reviews)

価格設定: 月額$10から。無料体験あり。
評価: 4.3 (646)
開発者: Gorgias Inc.

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Leading AI-powered conversational commerce platform for brands

Built for ecommerce, Gorgias combines a powerful helpdesk foundation with a conversational AI layer to elevate customer experience across the entire journey. The platform powers AI-driven customer service that helps brands support, sell, and re-engage shoppers at scale. Automate high-volume customer support, enable easy self-service, and route high-impact conversations to human teams—all from one unified platform across email, chat, social, voice, and SMS.

Helpdesk built for scale: Manage all customer conversations in one unified inbox
Autonomous ticket resolution: AI Agent handles end-to-end support
AI Shopping Assistant: Recommend products and guide shoppers in real time
Unified commerce stack: 100+ integrations to power the full customer journey
Actionable analytics: Turn customer conversations into insights to drive revenue

あなたのストアと同じようなストアに人気: アメリカに拠点

言語

英語

このアプリは日本語に翻訳されていません

連携対象システム・アプリ

チェックアウト
Shopify Flow
Shopify管理者ページ
20+ Integrations
Aircall
Attentive
Klaviyo
Recharge
Yotpo

カテゴリー

チャット

リアルタイムメッセージ

自動応答

カスタマイズ

ヘルプデスク

チャネル

ワークフローのオートメーション

価格設定

Starter plan

$10 /月

$0.40 per each additional ticket

機能

3 customer support agents
50 tickets per month included
Live chat

7日間の無料体験

Basic plan

$60 /月

または$600/年で17%お得

$40 per each additional 100 tickets

機能

Unlimited customer support agents
300 tickets per month included
Live chat
Customer service
Automation add-on available

7日間の無料体験

Pro plan

$360 /月

または$3,600/年で17%お得

$36 per each additional 100 tickets

機能

Unlimited customer support agents
2000 tickets included
Live chat
Customer service
Automation add-on available

7日間の無料体験

Advanced plan

$900 /月

または$9,000/年で17%お得

$36 per each additional 100 tickets

機能

Unlimited customer support agents
5000 tickets included
Live chat
Customer service
Automation add-on available

7日間の無料体験

すべての料金はUSDで請求されます。定期請求と使用料に基づく請求は、30日ごとに行われます。すべての価格オプションを見る

レビュー (646)

総合評価

4.3

評価レベルごとの件数

評価の83%は5つ星です
536
評価の5%は4つ星です
30
評価の1%は3つ星です
6
評価の2%は2つ星です
11
評価の10%は1つ星です
63

すべてのレビュー

2026年5月18日

I have been using Gorgias for about 7 years and the last few years the customer service has been terrible.
For the past few months I am having an issue and the AI bot just says we opened a ticket and someone will get back to you but nothing this has been going on for too long and its impacting the way we work.
Shame on Gorgias.

Gemberry

アメリカ合衆国

アプリの使用期間：6年弱

Gorgias Inc.が返信しました 2026年5月21日

Thank you for taking the time to share your feedback and for being with Gorgias for the past 7 years. We truly appreciate your continued trust and the opportunity to support your business over the years.

We completely understand how important timely assistance is when issues affect your workflow, and our team always strives to respond to every request as quickly as possible.

After reviewing your recent case, we can confirm that our team followed up and continued assisting throughout the troubleshooting process. We’re glad the issue was ultimately resolved after the recommended steps helped identify a local browser-related issue on your end, and we appreciate your confirmation that everything is now working properly again.

A member of our management team will also reach out directly to ensure everything continues to work properly and to assist further should anything else be needed. We also value your feedback as it helps us continue improving the overall support experience for our merchants.

Our team remains available at any time moving forward.

2026年6月2日

The integration is seamless and the new AI feature is actually helping to 1st touch solve some basic tickets. We tried a few platforms for CS, but in the end we returned to Gorgias - it just works for our team!

Carbon38

アメリカ合衆国

アプリの使用期間：5年弱

2026年5月21日

We recently had our Gorgias AI reactivated again and have had a very positive experience with it. It’s helped with filtering out the smaller and repetitive queries, which gives us more time to focus on working on the more complicated tickets and helping customers who need quicker assistance.

We’ve been tweaking and improving things as we go along, and when needed, the Gorgias team has been easy to reach whenever we needed their support or feedback as well very helpful in the Gorgias AI setup. The AI in Gorgias customer support has also been very useful where I've needed much quicker assistance.

There have been one or two customers who weren’t too happy speaking to our AI colleague, but even those situations we managed to resolve the issues quickly and the customers still ended up happy with the service in the end.

Overall, it’s been a really positive addition for our team and we look forward to continuing to improve our efficiency and customer experience as we move forward.

Jeune Premier

ベルギー

アプリの使用期間：約4年

Gorgias Inc.が返信しました 2026年5月25日

Thank you for sharing such a detailed and thoughtful review!

We’re thrilled to hear that reintroducing Gorgias AI has had such a positive impact on your team’s workflow and customer support experience. It’s great to know that automating smaller, repetitive inquiries has helped free up valuable time for your team to focus on more urgent and complex customer needs.

We also appreciate you highlighting the importance of continuously refining the AI experience over time. That ongoing collaboration between your team and our support team is key to building an experience that feels both efficient and personal for your customers.

It’s especially encouraging to hear that even in situations where customers initially preferred human interaction, your team was still able to quickly step in and deliver a positive outcome. Creating that balance between automation and human support is exactly what we strive for.

Thank you again for your trust and partnership. We’re excited to continue supporting your team as you further improve efficiency and customer experience moving forward!