Gorgias: AI, Helpdesk & Chat

Name: Gorgias: AI, Helpdesk & Chat
Brand: Gorgias Inc.
Rating: 4.3 (646 reviews)

요금제: 월 $10부터. 무료 체험 이용 가능.
평점: 4.3 (646)
개발자: Gorgias Inc.

설치

데모 스토어 보기

Leading AI-powered conversational commerce platform for brands

Built for ecommerce, Gorgias combines a powerful helpdesk foundation with a conversational AI layer to elevate customer experience across the entire journey. The platform powers AI-driven customer service that helps brands support, sell, and re-engage shoppers at scale. Automate high-volume customer support, enable easy self-service, and route high-impact conversations to human teams—all from one unified platform across email, chat, social, voice, and SMS.

Helpdesk built for scale: Manage all customer conversations in one unified inbox
Autonomous ticket resolution: AI Agent handles end-to-end support
AI Shopping Assistant: Recommend products and guide shoppers in real time
Unified commerce stack: 100+ integrations to power the full customer journey
Actionable analytics: Turn customer conversations into insights to drive revenue

판매자님과 비슷한 스토어에서 인기: 미국 소재

언어

영어

이 앱은 한국어로 번역되지 않았습니다

다음과 호환:

결제
Shopify Flow
Shopify 관리자
20+ Integrations
Aircall
Attentive
Klaviyo
Recharge
Yotpo

범주

채팅

실시간 메시지 전달

자동 응답

맞춤 설정

지원 센터

채널

워크플로 자동화

요금제

Starter plan

$10 /월

$0.40 per each additional ticket

기능

3 customer support agents
50 tickets per month included
Live chat

7일 무료 체험

Basic plan

$60 /월

또는 연 $600 및 17% 할인

$40 per each additional 100 tickets

기능

Unlimited customer support agents
300 tickets per month included
Live chat
Customer service
Automation add-on available

7일 무료 체험

Pro plan

$360 /월

또는 연 $3,600 및 17% 할인

$36 per each additional 100 tickets

기능

Unlimited customer support agents
2000 tickets included
Live chat
Customer service
Automation add-on available

7일 무료 체험

Advanced plan

$900 /월

또는 연 $9,000 및 17% 할인

$36 per each additional 100 tickets

기능

Unlimited customer support agents
5000 tickets included
Live chat
Customer service
Automation add-on available

7일 무료 체험

모든 비용은 USD(으)로 청구됩니다. 반복 요금 및 사용 기반 요금은 30일마다 청구됩니다. 모든 요금제 옵션 보기

리뷰 (646)

전체 평점

4.3

평점 수준당 개수

평점의 83%가 별 5개입니다
536
평점의 5%가 별 4개입니다
30
평점의 1%가 별 3개입니다
6
평점의 2%가 별 2개입니다
11
평점의 10%가 별 1개입니다
63

모든 리뷰

2026년 5월 18일

I have been using Gorgias for about 7 years and the last few years the customer service has been terrible.
For the past few months I am having an issue and the AI bot just says we opened a ticket and someone will get back to you but nothing this has been going on for too long and its impacting the way we work.
Shame on Gorgias.

Gemberry

미국

앱 사용 기간 거의 6년

답글 Gorgias Inc.개 2026년 5월 21일

Thank you for taking the time to share your feedback and for being with Gorgias for the past 7 years. We truly appreciate your continued trust and the opportunity to support your business over the years.

We completely understand how important timely assistance is when issues affect your workflow, and our team always strives to respond to every request as quickly as possible.

After reviewing your recent case, we can confirm that our team followed up and continued assisting throughout the troubleshooting process. We’re glad the issue was ultimately resolved after the recommended steps helped identify a local browser-related issue on your end, and we appreciate your confirmation that everything is now working properly again.

A member of our management team will also reach out directly to ensure everything continues to work properly and to assist further should anything else be needed. We also value your feedback as it helps us continue improving the overall support experience for our merchants.

Our team remains available at any time moving forward.

2026년 6월 2일

The integration is seamless and the new AI feature is actually helping to 1st touch solve some basic tickets. We tried a few platforms for CS, but in the end we returned to Gorgias - it just works for our team!

Carbon38

미국

앱 사용 기간 거의 5년

2026년 5월 21일

We recently had our Gorgias AI reactivated again and have had a very positive experience with it. It’s helped with filtering out the smaller and repetitive queries, which gives us more time to focus on working on the more complicated tickets and helping customers who need quicker assistance.

We’ve been tweaking and improving things as we go along, and when needed, the Gorgias team has been easy to reach whenever we needed their support or feedback as well very helpful in the Gorgias AI setup. The AI in Gorgias customer support has also been very useful where I've needed much quicker assistance.

There have been one or two customers who weren’t too happy speaking to our AI colleague, but even those situations we managed to resolve the issues quickly and the customers still ended up happy with the service in the end.

Overall, it’s been a really positive addition for our team and we look forward to continuing to improve our efficiency and customer experience as we move forward.

Jeune Premier

벨기에

앱 사용 기간 대략 4년

답글 Gorgias Inc.개 2026년 5월 25일

Thank you for sharing such a detailed and thoughtful review!

We’re thrilled to hear that reintroducing Gorgias AI has had such a positive impact on your team’s workflow and customer support experience. It’s great to know that automating smaller, repetitive inquiries has helped free up valuable time for your team to focus on more urgent and complex customer needs.

We also appreciate you highlighting the importance of continuously refining the AI experience over time. That ongoing collaboration between your team and our support team is key to building an experience that feels both efficient and personal for your customers.

It’s especially encouraging to hear that even in situations where customers initially preferred human interaction, your team was still able to quickly step in and deliver a positive outcome. Creating that balance between automation and human support is exactly what we strive for.

Thank you again for your trust and partnership. We’re excited to continue supporting your team as you further improve efficiency and customer experience moving forward!