Gorgias: AI, Helpdesk & Chat

Hello Rotaris B.V. Team,

We completely understand how overage charges can feel frustrating. To provide some context, our plans include usage thresholds, and as you approach those limits, email notifications are sent to keep you informed. Once 100% of the plan is reached, an additional notification is triggered to confirm that overages will begin. The goal is to ensure there’s clear visibility so you can adjust usage or explore plan options proactively.

Regarding the AI Agent, we can see how disappointing it must have been when it didn’t resolve as many tickets as expected. The AI’s performance does improve significantly with tailored guidance, training, and iteration, and our team is always available to support that process. It looks like we didn’t have the opportunity to work with you on optimizing this setup, which is something we would have been glad to assist with.

We truly value the time you spent with Gorgias and understand that it may not have been the right fit for your needs at this stage. If you’re ever open to revisiting, our team would be happy to partner more closely with you to help ensure both cost efficiency and stronger automation outcomes.

Thank you again for sharing your perspective, it’s incredibly valuable as we continue to improve.

Thank you for taking the time to share your feedback and for being with Gorgias for the past 7 years. We truly appreciate your continued trust and the opportunity to support your business over the years.

We completely understand how important timely assistance is when issues affect your workflow, and our team always strives to respond to every request as quickly as possible.

After reviewing your recent case, we can confirm that our team followed up and continued assisting throughout the troubleshooting process. We’re glad the issue was ultimately resolved after the recommended steps helped identify a local browser-related issue on your end, and we appreciate your confirmation that everything is now working properly again.

A member of our management team will also reach out directly to ensure everything continues to work properly and to assist further should anything else be needed. We also value your feedback as it helps us continue improving the overall support experience for our merchants.

Our team remains available at any time moving forward.