Shopify Inbox

Name: Shopify Inbox
Brand: Shopify
Rating: 4.7 (5410 reviews)

요금제: 무료
평점: 4.7 (5,410)
개발자: Shopify

설치

Use Shopify Inbox to turn browsers into buyers

Acquire new customers and close sales by connecting with shoppers in chat.

Shopify Inbox is a free messaging tool that lets you chat with customers as they shop. While you chat, use live customer information like products viewed, what’s in their cart, and past orders to tailor messages to your customer. Upsell by recommending products or offering discounts to increase order value. Quicker responses can increase conversion by up to 69%—help customers faster with Inbox’s AI-powered instant answers and suggested replies.

Add chat to your store with a seamless workflow in Shopify.
Answer questions quickly with AI-powered suggested replies.
Quickly understand who customers are with profile and cart details.
Send product recommendations, photos, and discounts without leaving the chat.
Automate greetings, contact capture, and FAQs to save you and your buyers time.

판매자님과 비슷한 스토어에서 인기: 미국 소재

언어

영어, 프랑스어, 독일어, 이탈리아어, 일본어, 포르투갈어(브라질), 스페인어, 중국어(간체), 중국어(번체), 체코어, 덴마크어, 네덜란드어, 핀란드어, 한국어, 노르웨이어, 포르투갈어 (포르투갈), 스웨덴어, 태국어, 터키어, 베트남어, 그리고 폴란드어

다음과 호환:

Shopify 관리자
Online Store

범주

채팅

실시간 메시지 전달

자동 응답

맞춤 설정

리뷰 (5,410)

전체 평점

4.7

평점 수준당 개수

평점의 80%가 별 5개입니다
4.3천
평점의 12%가 별 4개입니다
673
평점의 3%가 별 3개입니다
166
평점의 1%가 별 2개입니다
74
평점의 3%가 별 1개입니다
150

모든 리뷰

2026년 5월 14일

I find this app very helpful. It's an easy way for my customers to contact me. I like that I'll get email notifications when I get a new message in the Inbox. It works very well with my website and in the Inbox messages app. Overall, very happy with this app.

Earth Song Jewelry

미국

앱 사용 기간 대략 4년

2026년 6월 9일

I had access to chats/ inbox but for a long time now i have not been able to access this shopify in box aka chats, I was told to reach out to tech support yet are unable to find any tech support links to help resolve these issues. fortunately i am not the only one at my company and others still have access but I do not.
I can log in to shopify in box in on of my stores but when I click on a chat it errors out and then the other store i will not allow me access at all so I have to log in through my first store then try to click over to it. only for it to error out.

MRCOOL DIRECT

미국

앱 사용 기간 거의 3년

2026년 5월 12일

Very basic, not at all built out.

There's no option to export your chat history to be able to analyze what questions are commonly asked to create your instant answers from that data.

Also - Shopify "Magic" is anything BUT. It's supposed to use AI to generate suggested Instant Answers for your store...but clearly it just scanned our website to come up with them rather than view our chat history and commonly asked questions.

Definitely not well built out. If you need any actual support chat capabilities, you need something else!

Thou Mayest

미국

앱 사용 기간 거의 4년

답글 Shopify개 2026년 6월 8일

Thanks for taking the time to share this. You're right that Inbox doesn't currently offer a way to export chat history, and that's helpful feedback we'll pass along to the team. On Instant Answers: the AI suggestions are meant as a starting point, and you can fully edit, rewrite, or replace any of them in your Inbox settings so they reflect the questions your customers actually ask. If you'd like a hand tailoring them, our team at help.shopify.com/support is glad to help.