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Acquire new customers and close sales by connecting with shoppers in chat.
Shopify Inbox is a free messaging tool that lets you chat with customers as they shop. While you chat, use live customer information like products viewed, what’s in their cart, and past orders to tailor messages to your customer. Upsell by recommending products or offering discounts to increase order value. Quicker responses can increase conversion by up to 69%—help customers faster with Inbox’s AI-powered instant answers and suggested replies.
- Add chat to your store with a seamless workflow in Shopify.
- Answer questions quickly with AI-powered suggested replies.
- Quickly understand who customers are with profile and cart details.
- Send product recommendations, photos, and discounts without leaving the chat.
- Automate greetings, contact capture, and FAQs to save you and your buyers time.
- Populært blant butikker som din
- Basert i USA
Språk
Engelsk, Fransk, Tysk, Italiensk, Japansk, Portugisisk (Brasil), Spansk, Kinesisk (forenklet), Kinesisk (tradisjonell), Tsjekkisk, Dansk, Nederlandsk, Finsk, Koreansk, norsk, Portugisisk (Portugal), Svensk, Thai, Tyrkisk, Vietnamesisk, og Polsk
Denne appen er ikke oversatt til Norsk (bokmål)
Fungerer med
- Shopify-administrator
- Online Store
Kategorier
Sanntidsmeldinger
Automatiserte svar
Omtaler (5 411)
I find this app very helpful. It's an easy way for my customers to contact me. I like that I'll get email notifications when I get a new message in the Inbox. It works very well with my website and in the Inbox messages app. Overall, very happy with this app.
I had access to chats/ inbox but for a long time now i have not been able to access this shopify in box aka chats, I was told to reach out to tech support yet are unable to find any tech support links to help resolve these issues. fortunately i am not the only one at my company and others still have access but I do not.
I can log in to shopify in box in on of my stores but when I click on a chat it errors out and then the other store i will not allow me access at all so I have to log in through my first store then try to click over to it. only for it to error out.
Very basic, not at all built out.
There's no option to export your chat history to be able to analyze what questions are commonly asked to create your instant answers from that data.
Also - Shopify "Magic" is anything BUT. It's supposed to use AI to generate suggested Instant Answers for your store...but clearly it just scanned our website to come up with them rather than view our chat history and commonly asked questions.
Definitely not well built out. If you need any actual support chat capabilities, you need something else!
Thanks for taking the time to share this. You're right that Inbox doesn't currently offer a way to export chat history, and that's helpful feedback we'll pass along to the team. On Instant Answers: the AI suggestions are meant as a starting point, and you can fully edit, rewrite, or replace any of them in your Inbox settings so they reflect the questions your customers actually ask. If you'd like a hand tailoring them, our team at help.shopify.com/support is glad to help.
Brukerstøtte
App-støtte leveres av Shopify.
Ressurser
Lansert
14. august 2019
Tilgang til data
Denne appen trenger tilgang til følgende data for å fungere i butikken. Finn ut hvorfor i utviklerens personvernerklæring .
Se kundedata:
Sensitive data, data om enhet og aktivitet
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Sensitive data
Navn, e-postadresse, telefonnummer, fysisk adresse
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Data om enhet og aktivitet
Geolokalisering, IP-adresse, nettleser og operativsystem
Se data om ansatte og bidragsytere:
Butikkeier, medarbeidere
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Butikkeier
Navn, e-postadresse, telefonnummer, fysisk adresse
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Medarbeidere
Navn, e-postadresse, telefonnummer
Se og rediger butikkdata:
Kunder, produkter, bestillinger, butikkvaluta, butikkanalyse, personalkontoer, Nettbutikk, Shopify-administrator, andre tjenester
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Rediger kunder
Kundedata
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Se produkter
Produktoppføringer, produkter, samlinger
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Rediger bestillinger
All bestillingshistorikk for salgskanalen din, tildelt distribusjon, bestillingsutkast, distribusjon administrert av forhandler, returer, tredjepartsdistribusjon
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Se butikkvaluta
Kredittkontoer i butikk
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Se butikkanalyse
Analyse, rapporter
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Se personalkontoer
Personalkontoer
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Rediger nettbutikk
Betalingsside, kontrollerer for informasjonskapsler og konverteringssporingspiksler på nettet, nettbutikkinnstillinger, tema
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Se Shopify-administrator
Juridiske retningslinjer
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Se andre tjenester
Apper
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Se andre data
Merkevareinnstillinger, kasseinnstillinger, lokaler, prisregler
Utvalgt hos
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