Accesibilidad y ADA AODA WCAG

I am very happy with Isonomy Web Accessibility. The app works perfectly and is very easy to use. It helps make my store accessible to everyone, which is very important to me.

But what truly impressed me is the support team. They are absolutely wonderful — excellent, responsive, kind, and truly care about helping their users. They supported me continuously with great patience and genuinely went above and beyond to make sure everything was fine.

I am still new in my work, and they treated me with the utmost respect, understanding, and kindness. I have never experienced such a caring and human support team before.

I highly recommend this app and this amazing team to every store owner, especially beginners like me.

Thank you from the bottom of my heart to the entire Isonomy team for your great work and incredible support

Terrible app. Can't get the widget to work. The support is bots, which can't really help. The bot tell you the support staff is not available and ask for your email, and then the bot get back to you via email. There are no documentations or videos to explain about the set up.
I also have Alt Text credit (300), but when I try to use them I get an error that I don't have credit.
Very unprofessional. I would give it zero stars if I could.

Why We Have Exiled the "Isonomy" App

We recently made the decision to remove the Isonomy accessibility widget from our storefront. We believe our customers deserve to know why:

A Principled Stand:
This app was originally a free tool designed to help disabled individuals and protect small store owners. Following a recent buyout, the "spirit of service" was traded for a pay-to-play scheme. Documentation that was once public is now gate-kept behind forced sales meetings and Calendly invites.

Predatory Pricing & Ghost Users:
The pricing model shifted overnight from free to a monthly fee plus nearly a dollar per user. We immediately noticed impossible spikes in "widget users"—claiming 700 people were using the tool during periods where our site traffic didn't even come close to those numbers. We refuse to participate in a system that appears to inflate data to justify exploitative billing.

Broken Development:
Despite marketing "new features" like custom triggers, the software is fundamentally flawed. Even when setting a custom trigger, the original icon remains un-hidable—rendering the customization useless. We believe this reflects a move toward incompetent, outsourced development driven by executive greed rather than user experience.

Privacy & Ethics:
We suspect these "Free ADA Audits" and tracking widgets may serve as fronts to monitor sites for non-compliance, potentially creating a database for future litigation. We will not allow our site to be a part of that ecosystem.

WAR for the ADA:
We are choosing human connection over predatory code. We can see right through these tactics, and we choose to exile them from our business.