Key Product Options, Variants

Great app with great customer service! I use this app extensively for some very complicated products and it works better than anything else we have tried. If there is ever a problem, customer service is very quick to help solve it. Thank you!

We were long-time users of Bold Product Options and later SC Product Options. When we were notified that SC Product Options was being discontinued, we were encouraged to migrate to Keystone Product Options.

The migration process was extremely frustrating. SC Product Options worked perfectly with our highly customized Shopify theme, but Keystone initially did not. We spent a significant amount of time with our own developers and the Keystone support team trying to resolve compatibility issues.

To their credit, Keystone Support was very responsive and worked diligently to help troubleshoot and fix the issues. After considerable effort from both sides, the app does now appear to be functioning properly.

However, the biggest frustration came later when Keystone acknowledged that SC Product Options was actually not being discontinued. This made the original communication encouraging customers to migrate very misleading. We invested a substantial amount of unnecessary development time and resources moving away from an app that was already working perfectly for our business. Ultimately, it felt like we were fixing something that was never broken.

We are an established ecommerce company doing over $10 million in annual sales with a heavily customized Shopify storefront. For stores like ours, changing a core product options app is not a simple plug-and-play process. The initial troubleshooting advice often centered around testing Keystone on Shopify’s default Dawn theme, which may be useful for diagnostics, but it does not reflect the reality of many larger stores running custom themes.

Keystone Product Options may be a great solution for newer stores, simpler themes, or merchants starting from scratch. However, if you operate a larger Shopify store with a customized theme and already have a working product options solution, I would strongly recommend carefully evaluating whether migration is truly necessary before committing the development resources.

The Keystone team deserves credit for their support and persistence, but the migration recommendation created a lot of unnecessary work for our business.

I'm reverting back to SCPO since this app does not support listing the product options separately at checkout. If can only bulk up the price of the existing product.