LEO ‑ Order Editing & Upsell
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Reduce support tickets and recover revenue with self-service order editing
LEO Order Editor lets customers edit orders after checkout without contacting support. Update addresses, quantities, variants, notes, add or replace products, cancel orders if allowed, and select delivery dates. Increase revenue with Shopify AI recommendations and discount offers. Control edits with advanced rules, track changes with history and tags, manage support tickets, and view analytics. Supports 18+ languages.
- Self-Service Order Editing : Address, quantity, variants, notes, products
- Revenue Recovery: Upsells, Shopify AI recommendations, discount offers
- Merchant Control: Advanced editing rules, time windows, restrictions
- Operations & Tracking: Analytics, history, tags, support tickets
Languages
English, French, Spanish, German, Italian, Czech, Portuguese (Brazil), Portuguese (Portugal), Turkish, Vietnamese, Dutch, Swedish, Danish, Japanese, Korean, Norwegian (Bokmål), Polish, Thai, Chinese (Simplified), Chinese (Traditional), and Romanian
Works with
- Customer accounts
- Shopify Admin
Categories
Order updates
Customization
Offers and recommendations
Pricing
Free
Free
Features
- Edit shipping address & contact
- Change product variants & quantity
- Add or edit order notes
- Order edit history
- Event-based order tags
- Basic order edit time control
- Up to 20 order edits per month
- Email support
Growth
$9.99 / month
Features
- All Free features included
- Add or replace products in order
- Shopify AI product recommendations
- Discount offers for upsell revenue
- Advanced order editing rules
- Controlled order cancellation
- Analytics for edits & revenue
- Priority email support
7-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews (7)
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
Great app and even better support. Setup was quick and the team helped us configure the edit rules exactly as we needed. Customers can update orders themselves, which has saved us a lot of manual work. Highly recommended.
We were looking for an app which lets our customers make changes to placed orders and decided to try LEO. Was very easy to set up and customize per our requirements and user have started using it successfully already, so all good!
This tool is a game-changer for managing orders The 'Order Editing Rules' feature strikes the perfect balance—it gives my customers the flexibility they want to fix their own mistakes without creating a mess in my fulfillment workflow, It’s saved our support team hours of manual data entry
Support
App support provided by Leoapps.
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders
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Edit customers
Customer data
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Edit products
Products, collections
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Edit orders
All order history for the last 60 days, shipping information, order edits
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