PageFly Landing Page Builder

Hi VIOLA,

Thank you so much for your thoughtful and wonderful feedback!

We're thrilled to hear that PageFly has been a valuable tool for your business and that our Customer Success team has consistently provided fast, knowledgeable, and helpful support. Knowing that our team feels like having a professional developer on standby is one of the highest compliments we could receive.

Thank you for your recommendation and support. We're always here whenever you need any assistance.

Boo – Customer Success Manager

Ciao PureLaxio™,

Grazie mille per il tuo fantastico feedback!

Siamo molto felici che tu trovi l’app completa e performante. Ci fa anche piacere sapere che Yakub ti ha supportato con velocità, professionalità e cordialità — condivideremo sicuramente il tuo apprezzamento con lui.

La tua raccomandazione significa molto per noi e siamo sempre qui se hai bisogno di aiuto.

Boo – Customer Success Manager

Dear Fashion Scrilla,

On behalf of my team, I would like to sincerely apologize for the frustration and stress you experienced during this incident. We completely understand how concerning it is when unexpected changes appear on your storefront, especially when they impact your business operations and customer experience.

After carefully reviewing the case with our internal team and the information available from Shopify's investigation, we were unable to find evidence confirming that PageFly directly caused the reported "100+ unauthorized changes." Shopify's review of the theme history also did not identify records showing that these changes were made by PageFly. During the investigation, some issues were found to be related to theme updates, third-party applications, and pre-existing storefront configurations, while the affected layouts were later restored using Shopify's native recovery tools.

That said, we fully recognize that the experience itself was disruptive and frustrating. We regret the confusion and concern caused throughout the troubleshooting process. Your feedback has been shared with both our support and product teams, and we are reviewing this case internally to identify any opportunities to improve our communication, investigation process, and overall support experience.

We genuinely appreciate the time and effort you invested in working through this situation with us. If there is any additional information you would like us to review, or if there is anything further we can assist with, please don't hesitate to reach out. We remain committed to supporting you in any way we can.

Thank you again for your feedback and for being a long-time PageFly user.

Boo – Customer Success Manager