PageFly Landing Page Builder

Dear Fashion Scrilla,

On behalf of my team, I would like to sincerely apologize for the frustration and stress you experienced during this incident. We completely understand how concerning it is when unexpected changes appear on your storefront, especially when they impact your business operations and customer experience.

After carefully reviewing the case with our internal team and the information available from Shopify's investigation, we were unable to find evidence confirming that PageFly directly caused the reported "100+ unauthorized changes." Shopify's review of the theme history also did not identify records showing that these changes were made by PageFly. During the investigation, some issues were found to be related to theme updates, third-party applications, and pre-existing storefront configurations, while the affected layouts were later restored using Shopify's native recovery tools.

That said, we fully recognize that the experience itself was disruptive and frustrating. We regret the confusion and concern caused throughout the troubleshooting process. Your feedback has been shared with both our support and product teams, and we are reviewing this case internally to identify any opportunities to improve our communication, investigation process, and overall support experience.

We genuinely appreciate the time and effort you invested in working through this situation with us. If there is any additional information you would like us to review, or if there is anything further we can assist with, please don't hesitate to reach out. We remain committed to supporting you in any way we can.

Thank you again for your feedback and for being a long-time PageFly user.

Boo – Customer Success Manager

您好 TrueRaw初肉，

非常感謝您的支持以及多年來對 PageFly 的信任！

很高興得知 Marcel 在您更新主題後，能夠迅速協助解決外掛顯示異常的問題。我們完全理解您擔心顧客看到異常內容的心情，也很開心問題能夠在短時間內順利解決。

我們一定會將您的鼓勵轉達給 Marcel。再次感謝您的支持，未來若有任何需要，我們都非常樂意協助您。

Boo – Customer Success Manager

Dear Clean Eatz Kitchen,

On behalf of my team, I sincerely apologize for the frustration and inconvenience you experienced during the uninstall process.

We completely understand how disappointing it must have been to discover that pages you believed had already been rebuilt natively were still affected after uninstalling the app. We can imagine how frustrating it is to face the prospect of rebuilding a large number of pages, especially after investing significant time and effort into your storefront.

PageFly's uninstall process is designed to remove content and assets associated with PageFly pages, but we understand that the outcome in your case was not what you expected. Your feedback regarding the uninstall warnings, page ownership visibility, and export format limitations is extremely valuable. We have shared your concerns with our product team for further review as we continue looking for ways to make the migration and uninstall experience clearer and more merchant-friendly.

We truly appreciate the time you've spent using PageFly and the feedback you've provided. If there is any opportunity for our team to review your specific case further or assist with any remaining PageFly-related content, please don't hesitate to reach out to us. We would be happy to help in any way we can.

Thank you again for sharing your experience.

Boo – Customer Success Manager