Re:amaze AI Helpdesk & Chat
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Deliver smarter support with our AI Agent, chatbot and live chat—built into a support helpdesk.
Re:amaze is an AI-powered helpdesk built to support your customers and grow your business. Easily manage email, live chat, social, SMS, and calls from a single inbox. Save time with our knowledge-oriented Re:amaze AI Agent to respond to messages instantly and accurately. Use AI to write replies, suggest responses, and automate tasks so your team can move faster and stay consistent. Track conversations alongside orders, revenue, and reviews to stay organized and keep customers coming back.
- Unify email, social, SMS, voice conversations for all stores in a single inbox
- Manage, modify, and create Shopify orders directly in customer support and chats
- Use AI to write replies, build chatbots, summarize, and create FAQ articles
- Automate common tasks and patterns with data and rules to save time
- Satisfaction surveys, status pages, push notifications to keep customers engaged
- Popular with stores like yours
- Based in United States
Languages
English
Works with
- Checkout
- +20 Integrations
- Klaviyo
- Loop Returns
- RingCentral
- Shipstation
- Yotpo
Categories
Real-time messaging
Automated responses
Pricing
Re:amaze Basic
$29 / month
or $313.20/year and save 10%
$29 per additional staff user. Ticket volume based options with unlimited users and annual plans available.
Features
- Unlimited Email Inboxes
- Social Integrations
- Live Chat and Chatbots (unlimited)
- 5 AI Agent resolutions per user/mo
- Trainable AI Intents
- Workflows and Macros
- FAQ
- 1K Free Push Notifications
14-day free trial
Re:amaze Pro
$49 / month
or $529.20/year and save 10%
$49 per additional staff user. Ticket volume based options with unlimited users and annual plans available.
Features
- Basic Features +
- Multi-Store
- SMS and VOIP Integrations
- Live View
- Advanced Reports
- Custom Domains
- Status Page
- 10 AI Agent resolutions per user/mo
14-day free trial
Re:amaze Starter
$59 / month
Includes 500 responded conversations. Additional conversations available in 100-count packs for $15.
14-day free trial
Re:amaze Plus
$69 / month
or $745.20/year and save 10%
$69 per additional staff user. Ticket volume based options with unlimited users and annual plans available.
Features
- Basic + Pro +
- Staff Reports, Roles, Shifts, Days Off
- Departments
- Satisfaction Surveys
- FAQ History
- Co-Browse
- 2K Free Push Notifications
- 20 AI Agent resolutions per user/mo
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (176)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its excellent cost-to-feature ratio, integrating multiple communication channels like Shopify, email, and social media. It offers customizable workflows, chatbots, and a knowledge base to automate tasks and improve response times. The app's ability to manage multiple brands from one platform is valued. Merchants commend the responsive customer support for its quick issue resolution and receptiveness to feedback.
Re:Amaze is great, until its not. We have used Re:Amaze for about 6 years and about few months ago it stopped letting you reply to FaceBook direct messages. It just gives a error every time you do. It forces you to have to go directly to facebook to reply which is 100% the entire purpose of the app.
I have submitted ticket after ticket on this to their support. First it was facebook does not allow it now and I was like it worked up until a few months ago. Their reply face book changed something. So I installed another app to test and the other app Gorgias worked as expected allowing for us to reply.
Sent them that, then it was well you have to reply within 24 hours or the chat closes. Sent screen shots of us trying to reply after hours of getting the notification thru Re:Amaze and still would not work.
Then it was back to its not our app, it's facebook. Like a big ole circle of canned responses and zero solution. We have invested heavy in Re:Amaze over the years using their built in FAQ etc and if all this was not done and so hard to move to somewhere else we would have already left and just went to Gorgias.
So before you invest tons of time and effort in the Re:Amaze software understand that one day it may stop working and no real solution will be offered to correct it. Good times.
We have been using Re:amaze for over a year now and it has been a great tool for helping us help our customers efficiently. The program can be customized to provide the level of service your business requires and options for AI help are there when you are ready to pull the trigger. Dakota has been a valuable resource and so helpful when we have needed more information. A great platform! Thank you!
AI functionality demo with Dakota T was very insightful. He explained everything with great clarity and patience. We will be expanding our usage/plan because of this.
Support
App support provided by Reamaze.
Resources
Launched
April 1, 2014 · Changelog
Featured in
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