Repliva: AI Customer Support
- Pricing
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Free plan available. Free trial available.
- Rating
- 5.0 (2)
- Developer
- Antonino Lombardo
Featured images gallery
AI drafts replies using live order data and your store rules. Review, edit, and send from one inbox.
Repliva helps Shopify merchants manage customer support from one inbox. It reads customer emails, understands each request, and connects conversations with live order, payment, fulfillment, and tracking data. Draft replies are based on your products, policies, FAQs, brand voice, and store rules. Review and edit every reply before sending. Repliva also helps you review refunds, manage follow-ups, identify customer history, and improve future replies by learning from your corrections.
- Draft AI replies using live order, tracking, and customer data.
- Apply your store policies, rules, FAQs, and brand voice to every reply.
- Review, edit, improve, translate, and send replies from one inbox.
- Process refunds and check live tracking without opening Shopify Admin.
- Learn from your corrections to make future AI replies more accurate.
Languages
English and Italian
Works with
- GMAIL
- IMAP
Categories
Pricing
Choose the plan that best fits your business.
Repliva Free
Free
Features
- 50 AI-powered email analyses per months
- AI-generated customer support replies
- Shopify order and customer lookup
- Tracking and fulfillment information
- Product and store policy knowledge
Repliva Pro
$1 / month
All features. $1 test stores; $9 up to 200 orders; $28/2K; $48/5K; $98/13K; $198 above 13K orders.
Features
- Unlimited AI email analyses
- AI-generated customer support replies
- Shopify order and customer lookup
- Live tracking and fulfillment data
- Refund and order actions in-app
- Product, FAQ and policy knowledge
- Subscription management in-app
- Bulk email replies
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews (2)
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
We’ve been testing Repliva for a few weeks and it’s already saving our support team a significant amount of time.
What I like most is that it doesn’t just generate generic AI replies. It actually looks at the customer email, Shopify order information, policies, and previous context before preparing a response. The drafts are usually very accurate and only need minor edits before sending.
Another thing we appreciate is that nothing is sent automatically. Our team still reviews every reply, which gives us confidence when handling refunds, shipping issues, and more sensitive customer requests.
The insights section has also been surprisingly useful for spotting recurring customer concerns that we hadn’t noticed before.
It’s still evolving, but compared to other AI support tools we’ve tried, Repliva feels much more focused on how real ecommerce support teams work.
Highly recommended for Shopify stores looking to speed up customer support without losing control.
Hi mypatches,
Thank you so much for the thoughtful review. We’re really happy to hear that Repliva is already helping your support team save time while still keeping full control over every reply.
That balance is exactly what we’re building for: accurate AI-generated drafts based on real customer context, order details, policies, and previous conversations, without sending anything automatically.
It’s also great to hear that the insights section is helping you spot recurring customer concerns. Feedback like this helps us keep improving Repliva around how real ecommerce support teams actually work.
Thanks again for recommending us. We’re excited to keep evolving the product and supporting your team.
The most useful app for customer service! I found this app because I couldn't respond to all my customer emails. I had considered hiring a customer service team, but thanks to this app, I no longer need one. Quick and easy setup, emails are organized by customer request type, and the AI provides a suggested response that you can edit before sending. Since using it, I've saved a lot of time and energy. I highly recommend it.
Support
App support provided by Antonino Lombardo.
Resources
Developer
Via privata Valentino mazzola, 6, Abbiategrasso, MI, 20081, IT
Launched
May 18, 2026
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner, blog contributors
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Store owner
Name, email address, phone number, physical address
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Blog contributors
Email address, IP address, browser and operating system
View and edit store data:
Customers, products, orders, Shopify Payments, Online Store, Shopify admin
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View customers
Customer data
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Edit products
Inventory, products, collections
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Edit orders
Order fulfillments, all order history
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Edit Shopify Payments
Shopify Payments disputes
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View Online Store
Online Store pages
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View Shopify admin
Legal policies
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View other data
Locations
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