Repliva: AI Customer Support

Repliva: AI Customer Support

定價
提供免費方案。 提供免費試用。
評分
5.0 (2)

主要圖片圖庫

AI inbox that classifies customer emails by request
  • AI inbox that classifies customer emails by request
  • Customer order, payment and tracking context in Repliva
  • AI reply draft using real customer order and tracking data
  • AI inbox that classifies customer emails by request
  • AI inbox that classifies customer emails by request
  • Customer order, payment and tracking context in Repliva
  • AI reply draft using real customer order and tracking data
  • Review orders, payments and refunds before taking action
  • AI customer support that learns from your team's actions
  • Customer support analytics and product insights dashboard

AI drafts replies using live order data and your store rules. Review, edit, and send from one inbox.

Repliva helps Shopify merchants manage customer support from one inbox. It reads customer emails, understands each request, and connects conversations with live order, payment, fulfillment, and tracking data. Draft replies are based on your products, policies, FAQs, brand voice, and store rules. Review and edit every reply before sending. Repliva also helps you review refunds, manage follow-ups, identify customer history, and improve future replies by learning from your corrections.

Repliva helps Shopify merchants manage customer support from one inbox. It reads customer emails, understands each request, and connects conversations with live order, payment, fulfillment, and tracking data. Draft replies are based on your products, policies, FAQs, brand voice, and store rules. Review and edit every reply before sending. Repliva also helps you review refunds, manage follow-ups, identify customer history, and improve future replies by learning from your corrections. 更多
  • Draft AI replies using live order, tracking, and customer data.
  • Apply your store policies, rules, FAQs, and brand voice to every reply.
  • Review, edit, improve, translate, and send replies from one inbox.
  • Process refunds and check live tracking without opening Shopify Admin.
  • Learn from your corrections to make future AI replies more accurate.

語言

英文 及 義大利文

這項應用程式尚未翻譯成繁體中文

可與以下項目搭配使用

  • GMAIL
  • IMAP

類別

定價

選擇最適合您業務的方案。

Repliva Free

免費

功能

  • 50 AI-powered email analyses per months
  • AI-generated customer support replies
  • Shopify order and customer lookup
  • Tracking and fulfillment information
  • Product and store policy knowledge

Repliva Pro

$1 /月

All features. $1 test stores; $9 up to 200 orders; $28/2K; $48/5K; $98/13K; $198 above 13K orders.

功能

  • Unlimited AI email analyses
  • AI-generated customer support replies
  • Shopify order and customer lookup
  • Live tracking and fulfillment data
  • Refund and order actions in-app
  • Product, FAQ and policy knowledge
  • Subscription management in-app
  • Bulk email replies

14 天免費試用

所有費用均以 USD 計價。 定期費用和依使用量計費方案，均以 30 天為週期收費。

評論 (2)

整體評分
5
各級評分數量
  • 100% 的評分為 5 顆星
    2
  • 0% 的評分為 4 顆星
  • 0% 的評分為 3 顆星
  • 0% 的評分為 2 顆星
  • 0% 的評分為 1 顆星
所有評價
2026年5月30日

We’ve been testing Repliva for a few weeks and it’s already saving our support team a significant amount of time.

What I like most is that it doesn’t just generate generic AI replies. It actually looks at the customer email, Shopify order information, policies, and previous context before preparing a response. The drafts are usually very accurate and only need minor edits before sending.

Another thing we appreciate is that nothing is sent automatically. Our team still reviews every reply, which gives us confidence when handling refunds, shipping issues, and more sensitive customer requests.

The insights section has also been surprisingly useful for spotting recurring customer concerns that we hadn’t noticed before.

It’s still evolving, but compared to other AI support tools we’ve tried, Repliva feels much more focused on how real ecommerce support teams work.

Highly recommended for Shopify stores looking to speed up customer support without losing control.

mypatches
義大利
使用應用程式 12天
Antonino Lombardo 已回覆 2026年5月30日

Hi mypatches,

Thank you so much for the thoughtful review. We’re really happy to hear that Repliva is already helping your support team save time while still keeping full control over every reply.

That balance is exactly what we’re building for: accurate AI-generated drafts based on real customer context, order details, policies, and previous conversations, without sending anything automatically.

It’s also great to hear that the insights section is helping you spot recurring customer concerns. Feedback like this helps us keep improving Repliva around how real ecommerce support teams actually work.

Thanks again for recommending us. We’re excited to keep evolving the product and supporting your team.

2026年6月26日

The most useful app for customer service! I found this app because I couldn't respond to all my customer emails. I had considered hiring a customer service team, but thanks to this app, I no longer need one. Quick and easy setup, emails are organized by customer request type, and the AI ​​provides a suggested response that you can edit before sending. Since using it, I've saved a lot of time and energy. I highly recommend it.

KindPotty
義大利
使用應用程式 7天

支援服務

App 支援由 Antonino Lombardo 提供。

資源

開發者無法直接以繁體中文提供支援。

開發者

Antonino Lombardo

Via privata Valentino mazzola, 6, Abbiategrasso, MI, 20081, IT

發布日期

2026年5月18日

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