Retractly: EU Withdrawal
- Pricing
-
Free plan available. Free trial available.
- Rating
- 5.0 (7)
- Developer
- TG-AI Apps
Featured images gallery
EU withdrawal button per Directive 2023/2673. Automated, no-code, live in under 2 minutes.
From June 19, 2026, the withdrawal button is mandatory across the EU (Directive 2023/2673). Retractly sets it up automatically, no developer needed. Your customer submits a withdrawal in under 60 seconds, even without an account. Confirmation, approval, and rejection emails are sent automatically. Issue refunds with one click, inventory is restocked automatically. Track everything in a dashboard with KPIs, filters, and CSV export. Forms and emails are available in all 24 official EU languages.
- EU Directive 2023/2673 set up in under 2 minutes
- Withdrawal in under 60 seconds, even for guest customers without an account
- One-click refund, inventory is automatically restocked
- Automatic emails for confirmation, approval, and rejection
- Dashboard with KPIs, filters, CSV export, and fraud detection
Languages
German, English, French, Spanish, and Portuguese (Brazil)
Works with
- Shopify Flow
- Shopify Admin
Categories
Compliance
Customization
Pricing
Free
Free
Features
- Withdrawal button per § 356a BGB
- Unlimited withdrawals
- Automatic customer emails
- Approve, reject, and refund withdrawals
- Automatic deadline & order validation
- Partial withdrawal - select items
- Withdrawal reason prompt in form
- 4 default rejection reasons
Pro
$19 / month
Features
- No 'Powered by Retractly' branding
- Custom branding (colors, logo, emails)
- CSV export & advanced analytics
- Shopify Flow (Slack, Teams, Discord)
- Shopify Returns on approval
- Set withdrawal period and start time
- Custom rejection reasons & templates
- Alert for suspicious customers
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews (7)
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
Sehr empfehlenswerte App mit starkem Support!
Ich bin sehr zufrieden mit Retractly. Die App ist übersichtlich aufgebaut, einfach zu bedienen und erfüllt genau den Zweck, den ich gesucht habe: einen sauberen Widerrufs-Button für meinen Shopify-Shop.
Besonders hervorheben möchte ich den Support durch Oliver. Bei meinem Shopify-Theme hat die Implementierung anfangs nicht ganz reibungslos funktioniert, aber Oliver hat sich sogar am Samstagabend darum gekümmert und mir direkt bei der Einrichtung geholfen. Das ist nicht selbstverständlich und zeigt, dass hier wirklich Wert auf guten Service gelegt wird.
Die App wirkt durchdacht, ist unkompliziert eingerichtet und macht genau das, was sie soll. Für Shopify-Shops, die eine einfache und saubere Lösung für den Widerrufs-Button suchen, kann ich Retractly klar empfehlen.
Vielen Dank für die ausführliche Rückmeldung, das freut uns sehr zu hören! Schön, dass wir alles zusammen sauber hinbekommen haben und der Button jetzt sitzt.
Viele Grüße
Super App, 10x mal übersichtlicher als alle anderen Apps dieser Art
Vielen Dank für das Feedback, das freut uns sehr! "Übersichtlich" ist genau das Kompliment, das wir hören wollten. Viel Erfolg mit deinem Shop!
Super App, leicht zu verstehen, übersichtlich und ein super Support.
Support
App support provided by TG-AI Apps.
Resources
This developer doesn't offer direct support in English.
Developer
Kurhausstraße 78a, Hennef (Sieg), 53773, DE
Launched
May 11, 2026
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders, Shopify admin
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View customers
Customer data
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View products
Products, collections
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Edit orders
All order history for the last 60 days, returns
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Edit Shopify admin
Files
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Edit other data
Locales, locations, Online Store navigation
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