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Shipway Experience: Order tracking & engagement tool to deliver excellent customer experience.
Shipway Experience is a preferred platform for D2C eCommerce. Offer a seamless post-purchase experience that drives repeat purchases and customer loyalty. Along with proactive order tracking, status updates via SMS, Email and WhatsApp, collect reviews. Calculate NPS score & analyse buyer satisfaction with the help of Shipway Experience.
- Branded order tracking page with an Estimated delivery date.
- Proactive tracking and notifications via SMS, Email and WhatsApp
- Feedback & review widget
- Handle customer queries
- Increase repeat purchases with Product recommendations
Languages
English
Works with
- Freshdesk
- Loox - Judge.me
- Unicommerce
- Zoho - Shiprocket
Categories
Display options
Ways to collect reviews
Pricing
Starter
$29 / month
or $313/year and save 10%
Features
- 1000 Shipments/Month
- Tracking Access to 650+ couriers
- Email Notifications
- Branded Tracking page / Tracking Widget
7-day free trial
Growth
$49 / month
or $529/year and save 10%
SMS & Whatsapp Notifications charges as per usage
Features
- All Starter+
- 2000 shipments / Month
- Carrier performance report
- EDD feature & SLA report
- Multi-lingual tracking page
- SMS Alerts
- Product Recom
7-day free trial
Enterprise
$99 / month
or $1,069/year and save 10%
SMS & Whatsapp Notifications charges as per usage
Features
- All Growth +
- 5000 Shipments Per Month
- Customer Reviews & NPS Score
- Whatsapp Alerts
- Shopify Pushback
- Webhooks
7-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews (64)
Extremely disappointing experience with Shipway.
We have been trying to integrate Allcargo Gati / Gati KWE tracking with our Shopify store and have contacted Shipway support more than 100 times through calls and messages. Unfortunately, we have received little to no meaningful response.
Every time we follow up, we are given vague assurances that the issue will be resolved soon, but there is no actual progress or accountability. It feels like customers are being kept waiting indefinitely without any clear answers.
As a business, we depend on reliable courier integrations and responsive support. Instead, we have wasted countless hours chasing the support team with no resolution. This has affected our operations and customer experience.
Very disappointing service. I would not recommend Shipway if timely support and dependable integrations are important for your business.
WORST SERVICE and WORST TEAM , Deducted three payments RS 10643, RS 9069,Rs 2656 for single month with in a gap of three days , trying for one month regarding refund , but initially they didnt responded, once Shopify intervened , they communicated for some time but again not responding to customer, I will advise everybody to avoid these bunch of crooks and thieves , its our hard earned money and this is no mean a small amount , they have no right to steal our money , DO NOT SUBSCRIBE TO THIS APP
staff is not answering from 1 month for the issue
- shpwidget.js call taking unnecessary load on all pages.
- analytics.php call taking unnecessary load on all pages.
- analytics.php tracking all user activity without seller permission
Support
App support provided by Shipway .
Resources
Launched
June 15, 2016
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