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Shipway Experience: Order tracking & engagement tool to deliver excellent customer experience.
Shipway Experience is a preferred platform for D2C eCommerce. Offer a seamless post-purchase experience that drives repeat purchases and customer loyalty. Along with proactive order tracking, status updates via SMS, Email and WhatsApp, collect reviews. Calculate NPS score & analyse buyer satisfaction with the help of Shipway Experience.
- Branded order tracking page with an Estimated delivery date.
- Proactive tracking and notifications via SMS, Email and WhatsApp
- Feedback & review widget
- Handle customer queries
- Increase repeat purchases with Product recommendations
Idiomas
inglês
Esta aplicação não está traduzida em português (Portugal)
Funciona com
- Freshdesk
- Loox - Judge.me
- Unicommerce
- Zoho - Shiprocket
Categorias
Rastreio
Opções de apresentação
Formas de recolher avaliações
Preços
Starter
$29 / mês
ou $313/ano e poupe 10%
Funcionalidades
- 1000 Shipments/Month
- Tracking Access to 650+ couriers
- Email Notifications
- Branded Tracking page / Tracking Widget
Avaliação gratuita de 7 dia
Growth
$49 / mês
ou $529/ano e poupe 10%
SMS & Whatsapp Notifications charges as per usage
Funcionalidades
- All Starter+
- 2000 shipments / Month
- Carrier performance report
- EDD feature & SLA report
- Multi-lingual tracking page
- SMS Alerts
- Product Recom
Avaliação gratuita de 7 dia
Enterprise
$99 / mês
ou $1,069/ano e poupe 10%
SMS & Whatsapp Notifications charges as per usage
Funcionalidades
- All Growth +
- 5000 Shipments Per Month
- Customer Reviews & NPS Score
- Whatsapp Alerts
- Shopify Pushback
- Webhooks
Avaliação gratuita de 7 dia
Todas as taxas são faturadas em USD. As taxas recorrentes e com base na utilização são faturadas a cada 30 dias.
Avaliações (64)
Extremely disappointing experience with Shipway.
We have been trying to integrate Allcargo Gati / Gati KWE tracking with our Shopify store and have contacted Shipway support more than 100 times through calls and messages. Unfortunately, we have received little to no meaningful response.
Every time we follow up, we are given vague assurances that the issue will be resolved soon, but there is no actual progress or accountability. It feels like customers are being kept waiting indefinitely without any clear answers.
As a business, we depend on reliable courier integrations and responsive support. Instead, we have wasted countless hours chasing the support team with no resolution. This has affected our operations and customer experience.
Very disappointing service. I would not recommend Shipway if timely support and dependable integrations are important for your business.
WORST SERVICE and WORST TEAM , Deducted three payments RS 10643, RS 9069,Rs 2656 for single month with in a gap of three days , trying for one month regarding refund , but initially they didnt responded, once Shopify intervened , they communicated for some time but again not responding to customer, I will advise everybody to avoid these bunch of crooks and thieves , its our hard earned money and this is no mean a small amount , they have no right to steal our money , DO NOT SUBSCRIBE TO THIS APP
staff is not answering from 1 month for the issue
- shpwidget.js call taking unnecessary load on all pages.
- analytics.php call taking unnecessary load on all pages.
- analytics.php tracking all user activity without seller permission
Assistência
A assistência da app é prestada por Shipway .
Recursos
Este programador não oferece assistência direta em Português (portugal).
Lançada
15 de junho de 2016
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