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The staff has been very professional and helpful like they've always been. Not up and running yet due to my lack of time but will leave another review once we're up and running. So far so good!
Thanks so much for taking the time to review us already, we're so pleased to hear you've found it a good experience!
Please keep our team posted if you need any support getting set up, and be sure to reach out for a bespoke consultation once you're up and running so that we can help you get the most out of your SparkLayer account :)
We have not launched the app - yet! But the customer service is great.
They help me with everything and I highly recommend taking the free call to get the information that you need.
Quick response on email when you get your dedicated person. And they have helped me a lot. Thank you, Spark Layer!
Wow, what great feedback - thanks so much for taking the time to leave us a review! We're so pleased you're getting set up and are excited to continue being part of your B2B growth :)
Great app, great support. Really. The team has been super involved to answer every question that I had (and I had quite a lot!).
I recommend Sparklayer 100%.
This is fantastic to hear, thank you for sharing your feedback! We'll share this with our support team as we also think they're great :)
Been loving Sparklayer so far! Their support is fantastic, from the very beginning stages of researching which app works best for my store, to complete set up. This app makes a huge upgrade for my b2b customers shopping experience than my last website/setup.
Wow, thanks for sharing such great feedback! We're so pleased to hear you're enjoying using SparkLayer :)
非常實用，而且客服效率之高，完全不擔心遇到任何問題
Thank you! :)
We've been using SparkLayer as the B2B version of our D2C website for about a year, and it's fantastic. The support team is crazy fast, and their documentation is really helpful. Happy to recommend them!
Thank you so much for taking the time to leave us a review! It's great to hear you're enjoying using SparkLayer - we'll be sure to pass your kind feedback to our Support team :)
SPARK LAYER TEAM IS LIKE FORMULA 1 - FAST AND PROFESSIONAL.
Haha we love it, new tagline! Great to hear you're enjoying SparkLayer, thank you for taking the time to leave a review 🏎️ 🏁
How can something like tiered pricing be complicated to set up? I definitely do not advise this app. They also did not respond to our questions, only AI-generated replies. I’m tired of AI chatbots. And while our store was not live, we were charged 5 months total of 250$. It was saying free plan till we get our store live. unbelievable.
We’re very sorry to hear about your experience, and thank you for sharing your feedback with us about our tiered price lists. While the initial stage of setting up tiered price lists is currently manual, we provide full onboarding guidance and would be happy to jump on a call with you to go through this.
It looks like a few members of our team have reached out since you raised an initial ticket. If you’d be open to giving us a second chance, you can simply reply to their emails, and we’ll go from there. We're sorry for any misunderstanding around pricing and are very happy to discuss this if you're open to exploring SparkLayer again.
Exceptional customer service! Fit my needs perfectly!
Thanks so much for your review, it's amazing to hear you're enjoying SparkLayer!
I strongly recommend this B2B app, we've tested many of the B2B apps offered on Shopify Store and to be honest, nothing comes close! The support is amazing. Keep up the good work :-)
