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Amazing functionality for our needs. Onboarding and support is by the far the best I've experienced in my several years of utilizing Shopify across a variety of businesses.
This is great to hear, thanks so much for taking the time to leave us a review! We're really pleased you're enjoying SparkLayer :)
We’ve had a wonderful experience working with Sparklayer. Their platform is intuitive and integrates seamlessly into our workflow, but what truly stands out is their customer service.
Their team is responsive, knowledgeable, and genuinely invested in helping their customers succeed. Questions are answered quickly, and solutions are provided thoughtfully and efficiently. It’s clear they value long-term relationships and take pride in supporting the brands they work with.
We appreciate the level of care and attention they provide and highly recommend Sparklayer to any business looking for both strong functionality and exceptional support.
Thank you so much for leaving us a review! It's brilliant to hear how much you're enjoying SparkLayer - we'll be sure to pass this to the team to share the lovely feedback :)
a priori compliqué mais finalement assez simple à mettre en œuvre
Merci! :)
Great app for wholesale sales with a great team behind it!
It is very easy to set up and get it running.
Great to hear you're enjoying SparkLayer, thank you for leaving us a review! :)
The app works really well for us and the SparkLayer support team are always great.
Thanks for leaving us a review!
We'd love to learn how to create a 5-star experience for you, so please feel free to reach out and book one of our bespoke 1:1 consultation calls :)
These free sessions are designed to help you get the most out of your plan with us and provide any additional onboarding, training, or support you need - please drop lucy@sparklayer.io an email and we'll go from there!
The SparkLayer team are incredibly helpful. They fixed an issue we were having promptly and also worked with us to refine how the app elements display on our site. Outstanding support and customer service from start to finish. Highly recommend working with SparkLayer to add B2B functionality to your shopify site.
Wow, thanks so much for sharing such great feedback - we're really pleased you're enjoying SparkLayer! We'll be sure to pass your kind words on to our team :)
Awesome app! excellent customer service and set up. No issues so far!
Thank you for leaving us a review - it's brilliant to hear you're enjoying SparkLayer :)
great CX and onboarding - easy, to use and reliable
Absolute worse B2B we have ever tried. We have had it for 2 years and I can not say it has been working well a single month. There are constant technical errors and we get emails every month from stockists not being able to order. We have lost so, so much on using this app - both on the app cost itself but also lost orders for customers being annoyed of the constant problems. Why we haven't changed in 2 years if we have been unsatisfied - our B2B has not been our priority as we have had focus on opening physical stores and was hoping that the app would have become better at the time we are able to focus on b2b again but unfortunately it is still as laggy as before. Can not recommend anyone this app. When we mentioned this to the customer support they always say they will come back with a compensation suggestion but that has never happened - they never come back with what they say they will get back on and we are done with this now.
/BabyMocs
We’re really sorry to hear that you’ve not had a great experience with us, we’ve not had this type of feedback before and want to ensure it’s dealt with seriously.
We’ve suggested a call a few times over the past year and are yet to hear back on this. If you’re open to discussing this further, we’d love the opportunity to correct any issues with you and work towards a solution together.
OUTSTANDING SERVICE! From start to finish they helped, not just helped but their willingness to help has been phenomenal! I would give them 100 stars
Thanks for taking the time to leave us a review, we're really pleased you're enjoying SparkLayer! We're glad you've found our Support team helpful, we think they're brilliant, too - we'll share your kind words with Cam :)
