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its look good, specially for quality products, i hope to stay that way
Hello EX-STOCK CANADA! Thank you so much! It fills us with pride to know that our service is valued by our dropshippers. We strive to be the best we can be every day. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
I was given a Free 30 Days extended trials, it's a nice gesture toward new user. Now, it's time to explore so that trial turns into a life time partnership.
Thank you for your kind words! We’re glad you enjoyed the extended trial and are excited to support you as you explore Spocket. We look forward to helping you grow your business and building a long-term partnership with you! - Eleanor
Good experience in onbarding, had teething issues and was fixed then and there. great support team, gave me a 1 month extra free subscription because I had issues for 4 days in importing
Thank you for sharing your experience! We’re glad we could quickly resolve the issues you faced during onboarding and that our support team could help make things right. It’s wonderful to hear that the extra month of subscription was helpful, and we’re excited to continue supporting you as you grow your business! - Eleanor
Terrible service. Will not let us cancel, talked to 3 people, live and AI and was told we would hear from an account rep that day, it has been 3 days, nothing. Horrible service, and they put up roadblocks when you try to cancel. Do Not Use!
Thank you for your feedback. We're sorry to hear about your experience and understand how frustrating it can be when expectations for support and communication are not met.
Our goal is to make account changes and cancellations as straightforward as possible, and we regret that this was not your experience. We would like the opportunity to review your situation and ensure it is addressed properly.
Please contact us directly with your account information, or send us a private message so we can investigate the delay and assist you with your request as quickly as possible.
We appreciate you bringing this to our attention and hope to have the chance to resolve this matter. - Eleanor
If I could give zero stars I would as I have requested since October to have this account closed and to stop billing and every month they continue to bill my account $99.99. Every time a new payment goes through, I go through the whole process again to stop the billing only to wait a month to see if I am billed again. FIVE months now I am dealing with this and over $500 later I am still not sure if they are going to stop the March billing.
We’re really sorry to hear about this experience, and we understand how frustrating that must be. This is definitely not the level of service we aim to provide.
Regarding billing, once a subscription is canceled, charges should not continue.
We’d like to look into your account immediately and resolve both the sample and billing concerns. Please reach out to our support team at support@spocket.co with your account email so we can investigate and make this right as quickly as possible. - Eleanor
2 jours d’utilisation et on me débite ma carte. J’ai contacté le service client, ils m’ont promis un remboursement que je n’ai jamais eu. Le mois d’après je reçois encore un débit alors que j’avais résilié et supprimé l’application. Très déçu de leurs part.
Bonjour,
Nous sommes sincèrement désolés pour cette expérience et comprenons parfaitement votre frustration.
Après vérification, les prélèvements peuvent parfois apparaître lorsque l’annulation n’a pas été finalisée avant la date de renouvellement ou lorsqu’elle est effectuée via le store (App Store / Google Play), qui gère directement la facturation. Cela dit, ce n’est pas l’expérience que nous souhaitons offrir.
Nous vous invitons à nous recontacter directement à support@spocket.co avec l’adresse e-mail utilisée lors de l’inscription afin que nous puissions vérifier votre dossier et procéder au remboursement si celui-ci est dû.
Merci de nous avoir signalé ce problème, et encore désolés pour la gêne occasionnée.
Awful application
We're sorry the app didn't work as expected. We'd like to help resolve the issue. Please tell us more about what happened or contact our support team so we can assist you.
Can`t recommend! The worst platform I have used ever and I have tried them all!
There is not even one thing working properly. Order fulfillment is a big disaster and the fees for shipping and transaction are so high that I have to increase the price so high that the customers wont buy. So I am spending on ads and on this platform a whooping 100 Bucks and I am not really sure for what here!!!!
Even when checking the price suggestions. the suggested retail price is lower than when putting item cost, shipping cost and fees together. I don`t know which light bulb came up with that, but this is just ridiclious.
From 10 Orders, 6 has been canceled and I am still awaiting my refund which they hold back. This is totally wrong
Shipping cost from EU countryx to EU country is higher than any international shipping service would charge.
A warehouse in Spain ships to the US for 8.99USD and to England for 5.99USD. Then the shipping cost from Spain to Germany which costs usually 4-6USD, is charged with crazy 18.99USD.
No one actually cares what price is set and there is no real professionalism behind there!
Thank you for taking the time to share your experience, and we’re truly sorry to hear how frustrated you’ve been. This is far from the experience we want for our users.
We understand how important reliable order fulfillment, transparent fees, and smooth platform performance are — especially when you’re investing your own time and money into your business. Your feedback is serious, and we’d really like the chance to review what went wrong and help you get things on the right track.
If you’re open to it, please reach out to us at support@spocket.co with your account details. We can take a closer look at your orders, fulfillment setup, shipping rates, and any technical issues that may have affected your experience. We’re committed to helping resolve these problems and improving your overall results on the platform.
Thank you again for bringing this to our attention. We appreciate the opportunity to make things right. - Eleanor
An Incredible Experience with Spocket!
I had the pleasure of using Spocket to integrate products into my online store, and I can say without hesitation that it was an exceptional experience. The platform is intuitive and easy to navigate.
In addition, the automatic synchronization of inventory and pricing has greatly simplified my work, allowing me to focus on other crucial areas of my business. Shipping times are fast and reliable, and the quality of the products lives up to expectations.
I highly recommend Spocket to anyone who is looking for a reliable, high-quality dropshipping solution. Thanks to Spocket, I have been able to elevate my online store to new levels of success and customer satisfaction. If you are looking for a solid and innovative partner for your business, Spocket is the right choice!
Wow — thank you for such an incredible and detailed review! We’re truly delighted to hear that your experience with Spocket has been exceptional.
It’s wonderful to know that the intuitive platform, automatic inventory and pricing synchronization, and fast, reliable shipping have helped simplify your workflow and elevate your store’s performance. That’s exactly what we aim to deliver.
We’re honored to be your trusted dropshipping partner and look forward to continuing to support your growth and success! - Eleanor
ive deleted and cancelled this app after buying a sample over 3 months ago and I still have not received it. They also keep billing me even though I removed cc information and cancelled. shady shady
We’re really sorry to hear about this experience, and we understand how frustrating that must be. This is definitely not the level of service we aim to provide. Sample delivery times can sometimes be affected by supplier or shipping issues, but waiting this long is not acceptable.
Regarding billing, once a subscription is canceled, charges should not continue.
We’d like to look into your account immediately and resolve both the sample and billing concerns. Please reach out to our support team at support@spocket.co with your account email so we can investigate and make this right as quickly as possible. - Eleanor
