Syncee Premium AI Dropshipping
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Reviews (508)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants value this app for simplifying dropshipping with efficient inventory management and automated order syncing, saving time and reducing manual effort. It's easy to set up, offering automated product imports, inventory updates, and access to verified suppliers. AI tools assist with product search and listing optimization, benefiting beginners. The app integrates seamlessly with Shopify, and customer support is praised for being responsive and professional, quickly resolving issues.
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My suggestion is to try to find a way to secure that deliveries are made. Companies like mine, that rely on other companies to fulfill an order, can not succeed when orders are not fulfilled. Customer service is amazing. Pretty quick and friendly.
Hi there,
Thank you so much for your positive review! We are glad to hear that you had a good experience with our support team.
If you have any questions, please feel free to reach out to us via our in-app chat.
This app has been a dream to work with so far and is assisting us with growing our product offering outside of our physical locations. The team is wonderful to work with and provides top notch support very efficiently.
Hi there,
Thank you so much for such a positive review! We are glad to hear that Syncee is helping you expand your product offering and that you are satisfied with our support team.
If you need any assistance in the future, please do not hesitate to contact us via our in-app chat.
Happy selling!
We had a very disappointing experience with Syncee.
We encountered multiple technical issues, including order search problems, fulfillment complications, and Shopify integration inconsistencies. More concerning, however, were product authenticity and IP-related issues involving items sourced through their platform. As a retailer, IP compliance is extremely important to us, and having trademark-related issues or potential related complaints for their supplier-sourced products is unacceptable.
We reported these concerns several times and requested support, cancellation of our subscription, and a refund due to the lack of usable value from the app. Unfortunately, despite multiple emails and follow-ups, no refund was initiated and the matter was not properly resolved.
We rely on transparency, supplier verification, and reliable system performance. Based on our experience, Syncee did not meet these expectations, and the lack of resolution ultimately harmed our business operations.
We hope the company improves its supplier vetting process, IP compliance oversight, app technical abilities & Shopify integration, and customer support responsiveness moving forward.
Hi there,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience did not meet your expectations.
First, we would like to clarify that Syncee is a paid subscription-based platform, not a free service, and your account actively used the app during the subscription period. However, our team have already issued a refund previously which might take a few business days as it depends on Shopify's processing.
Regarding your concerns: Syncee operates as a B2B marketplace platform that connects retailers with independent suppliers. We require our suppliers to comply with our policies and applicable laws and they go through a deep vetting process before they could go live on our platform. However, retailers are responsible for selecting products and ensuring they meet their own business and compliance requirements.
As for the technical issues mentioned, thousands of merchants use our integration successfully every day. However, we understand that technical challenges can occur depending on store configuration and workflows, and our support team is always available to assist with troubleshooting.
We are constantly improving our platform, supplier standards, and support processes based on user feedback. We regret that we could not fully meet your expectations this time.
If you would like to discuss your experience further, please feel free to reach out to us directly via support@syncee.com. We are here for you.
Using Syncee for 3 months - Support is inadequate and app is malfunctioning
For the past 2 weeks, despite correct settings (import lists set to inactive), the app continues uploading products with 0-stock variants to my store. This results in 2+ hours of daily manual cleanup work.
The scale of the problem:
26 products with 119 zero-stock variants keep re-importing
Manually deleted 7+ times - they reappear every time
Import lists confirmed inactive - app ignores the setting
Support response: Two weeks of the same copy-paste message: "Can you test? We'll have tech look into it." No investigation, no timeline, no resolution, no follow-up.
Business impact:
28+ hours wasted on manual deletions (2 hours/day × 14 days)
Polluted inventory data
Cannot trust the app's basic functionality
Half my store runs on Syncee - cannot uninstall despite app failure
This is not a minor bug - it's a core feature (import controls) completely failing. The lack of urgency from support makes it worse. I've provided screenshots, detailed reports, and clear reproduction steps. Still no fix, no ETA, just generic responses.
Would not recommend until they fix basic import controls and improve support responsiveness.
Hi there,
We are sorry to read your review and understand how frustrating this situation might have been.
While issues can occasionally occur with technical platforms, we addressed and fixed them on the same day you reported it. Our support team has also been responding to you in a timely manner with no delays.
Please feel free to message our support team via in-app chat or at support@syncee.com if you have any further questions. We are here and always open to help.
After talking to syncee about what had happened he was very kind in helping fix the issue.
One thing I suggest for the import part is for there to be a setting to help stop duplicates due once pushing items to my store it automatically duplicates by accident. Other than that I’m pleased with how he had helped fix the issue.
Hi there,
Thank you for your positive review. We are glad to hear that everything has been sorted out and that you are satisfied with the support you received. Thank you so much for your thoughts as well. If you need any help in the future or have any questions, please feel free to reach out to us via our in-app chat, we will be there to assist you.
Toimiva, ainoastaan toivoisin joidenkin toimittajien lisäävän enemmän tietoja tuotteisiin, kuten elektroniikassa takuuajat ja vaatteissa pesuohjeet.
Hei,
Kiitos paljon positiivisesta arvostelustasi! Hienoa kuulla, että Syncee toimii hyvin sinulle. Kiitos myös palautteestasi tuotetiedoista.
Jos sinulla on kysyttävää, ota rohkeasti yhteyttä sovelluksen sisäisen chatin kautta.
Benjamin from Syncee, provided for me excellent service, fast, reliable, really exceptional!
Hi there,
Thank you so much for your positive review! We are glad to hear that you had such a good experience with our support and that our team could assist you quickly.
If you need any assistance in the future, please do not hesitate to contact us via our in-app chat.
ogni volta che devo evadere un ordine mi fa impsazire se io pago il fornitore con il vostro canale perche voi non fate evadere questi ordini io non capisco per farmi perdere tempo e la facia davanti ai clienti ,a voi non interesa visto che avete preso soldi in anticipo per un ano ,ma arriva anche ano prosimo come m9i avete voi tratato coci rinuopvo anche io con voi e vi consiglio anche ai miei amici poi di avere clienti come voi fate perdere a me la facia e i clienti non meritate ne anche quela stela che vi ho dato ma non si poteva mandare senza nesuna stela grazie ancora per farmi tribulre e perdere i clienti
Ciao,
Ci dispiace sinceramente leggere della tua esperienza e comprendiamo la frustrazione che hai descritto.
Vorremmo chiarire che gli ordini non possono essere evasi automaticamente finché il pagamento al fornitore non viene completato. Questa informazione è indicata anche nella pagina dell'ordine Shopify. Tuttavia, tutto ciò che devi fare è pagare l'ordine direttamente al tuo fornitore tramite Syncee: non è necessario inserire indirizzi, aggiungere prodotti manualmente o ricreare l'ordine. L'ordine è già pronto e, una volta completato il pagamento, il fornitore inizierà l'evasione. Non sono richieste ulteriori azioni né su Shopify né altrove.
Syncee non gestisce il denaro dei tuoi clienti. I commercianti pagano direttamente i fornitori e, di conseguenza, il pagamento al fornitore richiede la conferma del commerciante. Syncee non raccoglie né trattiene questi fondi.
Abbiamo visto che il nostro team di supporto ti ha già assistito e spiegato il funzionamento del processo. Comprendiamo che preferiresti una soluzione completamente automatica e stiamo continuamente lavorando per rendere la gestione degli ordini ancora più semplice.
Ti ringraziamo per il feedback e restiamo sempre a disposizione tramite chat o email qualora avessi bisogno di assistenza.
I have unsubscribed this app, yet they are still charging me monthly. This app must not be allowed by Shopify to take advantage of our bank information.
Hi there,
We are sorry to read your review and understand how frustrating unexpected charges can be. Our colleague has already reached out to you regarding this matter, and we kindly ask you to reply to the message so we can review everything together.
Based on our records, the Syncee app and the related subscription were canceled on May 25, when the app was uninstalled from your store. The latest charge we can see was for the billing cycle running from Apr 28, 2026 to May 28, 2026, which had already started before the app was removed.
If there is anything unclear or if you have additional details you would like to share with us, please feel free to reply to our colleague’s message. We are happy to help and take a closer look at the situation together with you.
All i have to say is that i build two online store sourcing with syncee, one of them had 250 products (let you imagine the hard work that was put in) and when i was ready to start selling the supplier cut off syncee! today i have two online store one with zero product and second about to go down! 6 months of very hard work thrown away and for that i can no longer trust syncee!
Hi there,
We are sorry to hear about your experience. We would like to respectfully clarify that suppliers operate independently, and the decision to stop selling or to leave the platform is made entirely by them. While Syncee provides the platform for these connections, we do not have control over the independent business decisions of the suppliers. We understand the frustration this causes, and we would be happy to help you find alternative suppliers with similar products to restore your products. If you have any questions, please feel free to reach out to us via our in-app chat or at support@syncee.com so we can assist you directly.
