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Harold was quick and efficient in getting me what I requested.
Hi Rizz Fit Clothing LLC,
We really appreciate your feedback! It’s great to hear that Harold was able to help you promptly and efficiently. We’re always here if you need anything else
I had issues with my products because they were showing out of stock, and I sent a quick email and booked a meeting in less than 30 minutes with Sherwin Xia. Sherwin Xia's professionalism was evident as he resolved the issue within minutes. I am so delighted to have all my products showing as available in my store.
Hi Demelitesltdstores,
Hi! Thank you so much for sharing your experience. 😊 We're thrilled to hear that Sherwin Xia was able to resolve your product availability issue so quickly and professionally.
It’s wonderful to know your products are now showing as available in your store, and we’re always here to support you whenever you need assistance. We really appreciate your feedback!
I had an issue with my store not being able to add items and my store was no longer connected to my Trendsi account. Chette and Anya were very helpful in walking me through the process to quickly get this resolved.
Hi Honey B's Boutique,
Thank you so much for your kind feedback! We’re glad to hear that Chette and Anya were able to assist you in resolving the issue quickly. We truly appreciate your patience and are always here to help whenever you need support.
Ria was very helpful. Thanks sis
Hi,
We’re so happy to hear you had a great experience! Thank you for your kind words and support—it means a lot to us.
Great customer service that I spoke especially Lorie and the rest of the team. I just started to using the app and loving it so far. Highly recommend. Keep up the great work!
Hi Infinity Beautiful Boutique
Thank you so much for your kind words and support! 😊 We’re really glad to hear that Lorie and the rest of the team were able to assist you well, and even more happy that you’re enjoying the app so far.
Your recommendation means a lot to us, especially as a new user. We’ll definitely keep doing our best to improve and deliver great service. Thanks again for taking the time to share your experience—welcome aboard! 🚀
Thanks to Harold for quick and detailed answer, it really help me understand some of the delievery process!
Hi Noir et Lin,
Thank you for your kind feedback! We’re glad to hear that Harold’s quick and detailed explanation helped you better understand the delivery process.
Very professional and had a lot of patience. Im new to the dropshipping business and Chette assisted me with knowledge and patience. Thank you Chette. 5 stars!
Whenever I have a query, I receive quick and reliable assistance from Trendsi. Their support team is responsive, helpful, and ensures that my concerns are addressed efficiently, making the overall experience smooth and hassle-free.
Hello THE CUSTOM MART,
Thank you so much for your wonderful feedback! We’re truly happy to hear that your experience with Trendsi’s support team has been smooth and hassle-free. Providing quick, reliable, and helpful assistance is exactly what we strive for, and it means a lot to know we’re meeting that goal for you.
We appreciate your support and look forward to continuing to assist you whenever you need us!
They completely shutdown their shipping operation in February They gave a window of 2/12-2/24 of slow shipping but they actually stopped shipping as of 2/1. I have orders that are now over a month old that have no delivery status. This is unacceptable. Their customer service team seems to not care because it is not their problem. This is no way to run a business. You took orders/money from customers with no problems but cannot ship the products. I'm having to cancel orders for my customers and it is tarnishing my brand. I have also received no feedback on orders that are still in a warehouse processing status that are 3-4 weeks old. I'm now receiving chargebacks from my customers. I'm actively looking for new vendors because this is not ok.
Hello Beach Groove Swimwear
We’re truly sorry for the frustration and disruption this has caused you and your business. You’re absolutely right to expect clear communication and reliable fulfillment, and we understand how delays like this can impact your customers and your brand.
In February, our team from the overseas warehouse celebrated Lunar New Year. While we initially communicated a holiday window of February 12–24, order processing was affected earlier than anticipated. Orders placed in early February still needed to undergo our quality inspections, and due to high order volume, shipping was delayed more than expected.
That said, orders were never intentionally ignored or abandoned, and we sincerely apologize for the delays being longer than anticipated. Although our warehouse officially ended its Holiday on February 24, our fulfillment team has been actively preparing orders, including yours. Orders are being processed in the sequence they were received during the holiday period.
We would greatly appreciate the opportunity to review the specific orders you’re referring to and provide clear updates or solutions where possible. We will reach out to you via email, or you can also reach out to us directly at support@trendsi.com with your order numbers so we can escalate the matter with our fulfillment team.
Thank you for bringing this to our attention. We are actively working to stabilize operations and improve communication to ensure situations like this do not occur in the future. We truly appreciate your continued patience.
It was easy to transfer my first product to my store
