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Easy to use. Tons of great products....and a FREE option with up to 500 products
Hello Elevate Reality Apparel,
Thank you for the awesome feedback! We're thrilled to hear you're finding the platform easy to use and enjoying the wide variety of products available. Offering a FREE option with up to 500 products is one of our favorite ways to help businesses get started and grow. We truly appreciate your support and look forward to being part of your success journey! 🎉
I had a great zoom call with Sherwin Xia. Sherwin Xia was extremely knowledgeable and informative on how to use the app for my business. He gave me a lot of pointers on what would be the best options with me just starting my business, and he made me feel confident in doing business with this company.
Hi Looksybuy,
Thank you so much for sharing your experience! We’re delighted to hear that your Zoom call with Sherwin Xia was both informative and valuable. It’s great to know that his guidance, expertise, and helpful recommendations gave you confidence as you begin your business journey. We truly appreciate your trust in our company and look forward to supporting your continued success!
Anya was awesome! super responsive and quick with replies!
Hi Arya Couture,
Thank you so much for your kind feedback! We’re happy to hear that Anya provided you with responsive and timely support. We truly appreciate you taking the time to share your experience, and we’ll be sure to pass along your compliments to her!
Harold customer support was Awesome. thanks for resolved my issue and your support.
Hi,
Thank you so much for your kind feedback! We’re delighted to hear that Harold was able to assist you and resolve your issue successfully. We truly appreciate your support and will be sure to share your compliments with him.
I just joined this app and I had multiple questions. I was on a chat with a representative.” Chette” she was beyond helpful and answered all of my questions and helped me get my new system. Set up to go ahead and sell with Trey.
Hi,
Thank you so much for your kind words and for sharing your experience! We’re thrilled to hear that Chette was able to assist you with all your questions and help you get your system set up smoothly. We truly appreciate your support and are excited to have you with us. Wishing you great success with your selling journey!
Lorie helped me very efficiently on chat support, answeringly quickly and guiding me through
Harold from customer support was amazing! He helped me resolve my issues seamlessly and super fast. Really impressed with the support—I highly recommend Trendsi!
Hi,
Thank you so much for your wonderful feedback! We’re thrilled to hear that Harold was able to assist you quickly and make the resolution process smooth and seamless.
We’ll be sure to share your kind words with Harold and the rest of the team — feedback like yours truly means a lot to us. We’re grateful for your recommendation and appreciate your continued support of Trendsi.
If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’re always here to help!
Sam is a great helper. Got straight to the point helping me with what I need.
Hi,
Thank you for your 5-star review. We sincerely appreciate your feedback and are glad to know you’re satisfied with your experience. We look forward to continuing to support your business.
Love Trendsi! Chette was so helpful with all my questions!!
Hi Silver Wings Boutique,
Thank you for your positive review! We’re glad to know that Chette was able to assist you effectively. Your support means a lot to us
I’m updating my review because the seller’s response is simply not true. My order has still not been shipped. I contacted customer support again, and they confirmed that they still do not have any shipping information or tracking available for my order. This is extremely frustrating.
I placed my order almost a month ago, well before Chinese New Year. When I started asking why it hadn’t shipped, I was told the warehouse was closed for Chinese New Year. However, they have now been open for over two weeks, and my order is still not shipped.
Every day I contact customer support, and every day I hear a new excuse about why the order hasn’t been sent. The only “solution” they offer is to wait, which I have already been doing for weeks.
A supervisor even told me on March 2nd that the order would ship on March 8th, but now it’s March 10th and there is still no shipment and no update. The supervisor has also stopped responding completely.
To make matters worse, the only compensation they offered was $20 on a wholesale order, which is extremely disappointing considering the inconvenience and the amount of time wasted. Instead of offering something reasonable like express shipping or a proper solution, they expect customers to just keep waiting.
I have been placing orders with this company for over 2 years, and unfortunately I keep facing the same issues over and over again. For a company of this size, the customer support and problem resolution are far below acceptable standards. Very frustrating and disappointing experience.
Hello BlakWardrob,
Thank you for taking the time to share your feedback, and we sincerely apologize for the frustration and delay you’ve experienced with this order.
While your order was placed before the Lunar New Year holiday, the delay occurred because one of the items in your order was not yet available at the warehouse before the holiday closure. As a result, the processing time was extended further due to the Lunar New Year break, during which many of our warehouse and logistics partners temporarily close operations. Even after reopening, there can unfortunately be a backlog of orders that takes some time to clear.
We completely understand how disappointing it is to receive different updates while waiting, especially after being given an expected shipping date. That experience is not the level of service we aim to provide, particularly for a long-time customer like you. We truly appreciate your support over the past two years and regret that this situation has caused ongoing frustration.
Your feedback has been shared with our team for improvement and follow-through moving forward. We are also pleased to confirm that your pending orders has been shipped from our warehouse. We have reached out to you via email with more details on this.
Thank you again for your patience and for bringing this to our attention. We genuinely value your continued business and hope to provide a much smoother experience going forward.
Best regards,
Trendsi Team
