Wati: AI Chat & Abandoned Cart

Name: Wati: AI Chat & Abandoned Cart
Brand: WATI: WhatsApp Team Inbox
Rating: 3.7 (112 reviews)

Pricing: From $69/month. Free trial available.
Rating: 3.7 (112)
Developer: WATI: WhatsApp Team Inbox

Install

View demo store

Meet your customers where they already are — on WhatsApp, RCS, and SMS.

A customer leaves your Shopify store at checkout. With Wati, that's not the end of the story — it's a WhatsApp message away from becoming a sale. Recover abandoned carts, confirm orders, and send shipment, fulfillment, and return updates. Astra, your AI agent, answers product questions and resolves order queries around the clock. When WhatsApp isn't available, messages fall back to RCS and SMS. Every reply lands in one shared inbox, with segment sync and revenue reporting on Business plans.

Bring abandoned carts back with automated, multi-step WhatsApp drip campaigns
Reach the right Shopify customers with segmented WhatsApp campaigns
Keep every order update automatic: confirmations, shipping, fulfillment, returns
Have Astra, your AI agent, answer product questions and resolve order queries
See every conversation and every agent's performance in one shared inbox

Languages

English, Spanish, Portuguese (Brazil), Portuguese (Portugal), German, Chinese (Simplified), Chinese (Traditional), and Arabic

Works with

Checkout
Facebook Ads
Google Sheets
Hubspot CRM
Woocommerce
Zapier
Zoho CRM

Pricing

Choose the plan that best fits your business.

Growth

$69 / month

or $708/year and save 14%

Additional charges apply for messages. Pricing varies by country.

Features

Zero-fee WhatsApp setup
Omnichannel inbox (WhatsApp + RCS + SMS)
Standard promotions
Lead acquisition and segmentation
Team inbox staples
E-Commerce tools
24x5 Email Support

7-day free trial

Pro

$149 / month

or $1,428/year and save 20%

Extra users:$89/user/mo. Automation:$40/1K credits. AI:$30/1K credits. Message charges extra. Pricing varies by country.

Features

Everything in Growth, plus:
Multi-step drip campaigns
AI agent for FAQs and product assistance
Campaigns & Automation Analytics
Unlimited Broadcast
Drive Shopify sales with AI automation
Third Party checkout apps
On-site Opt-in Widgets

7-day free trial

Business

$349 / month

or $3,348/year and save 20%

Extra users:$89/user/mo. Automation:$40/1K credits. AI:$30/1K credits. Message charges extra. Pricing varies by country.

Features

Ultra-fast, Affordable messaging
Official Google Partner
Best-in-class ROI
Scale effortlessly
Dedicated Customer Success Manager
Enhance privacy & compliance
24x7 Priority Email & Chat support

7-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (112)

Overall rating

3.7

Counts per rating level

73% of ratings are 5 stars
82
6% of ratings are 4 stars
7
3% of ratings are 3 stars
3
0% of ratings are 2 stars
18% of ratings are 1 stars
20

All reviews

July 7, 2026

Paying customer, 1+ week unresolved billing issue causing a dunning block — bank confirms no problem on my end, tried 3 cards, all failed on Wati's gateway. Support won't lift the block despite repeated escalation. Now the mobile app itself has stopped working, completely halting my business on WhatsApp. Very disappointing for a paid plan with this much impact on operations.

Surplus Fabrics

India

About 1 year using the app

July 2, 2026

You cant do campaign message in Growth plan and customer service keep saying that it is due to the change in policy. After a yearly subscription i have come back to the monthly and have to find the alternate if there is no support or call form WATI team as usual.
I am simply looking for refund instead of more suffer.

NATICA

India

Over 1 year using the app

June 2, 2026

Wati has been an impressive AI agent. It responds quickly, understands what our customer is looking for, and helps guide them to the right products with ease. The best feature is that it integrates with Facebook ads to send WhatsApp messages.

Lefton Home

Hong Kong SAR

3 months using the app

WATI: WhatsApp Team Inbox replied June 4, 2026

Hi there,

Thank you so much for the wonderful review!

We're thrilled to hear Wati's AI agent has been helping your customers find the right products quickly and smoothly. The Facebook ads to WhatsApp integration is one of our favourites too, so it's great to know it's driving real value for you.

Thanks for being part of the Wati community!

We're always here if you need any assistance 💚
- Team Wati

Support

App support provided by WATI: WhatsApp Team Inbox.

Resources

FAQ

Developer

WATI: WhatsApp Team Inbox

Website

Unit C5, 20/F, TML Plaza, 3 Hoi Shing Rd, Tsuen Wan, Hong Kong, HK, 00000, HK

Launched

September 11, 2020 · Changelog

Data access

This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .

View customer data:

Sensitive data, device and activity data

Sensitive data

Name, email address, phone number, physical address
Device and activity data

Geolocation, IP address, browser and operating system, browsing behavior, client ID cookie