Zapier: Workflow Automation

Horrible experience!!

Was directed to this by the AI tools, it performed one easy job well and I was excited to explore what else it could do. The yearly billing paused me for just a moment, as good products do not have to force some to use it for a year. But, the price is perfectly set up for scamming, good a mount but not scary enough take the risk. So, they got me. After a week of spending hours working with the AI to created the tasks I was working on and hitting ability road blocks over and over I realized I was missing something or it was beyond it's capabilities, I finally reached out to human support. Got a response two days later.. the response not only didn't fix the issue but it came long after I decided to throw in the towel. I asked to be refunded and was told they have a strict no refund policy by both human support and billing. Do not sign up for the free trial unless you have a great amount of time to fully test before committing. And absolutely do NOT sign on and less you are sure it will do what you need, you will not get your money back without reporting it as fraud!

I didn't like the tool or the fee structure (paying for each zap was completely unreasonable and made us look for an alternative). We were attempting to use it to integrate Shopify data into Pipedrive. It was very limited in what it could do, and again, annoyingly expensive since we receive dozens of orders, draft orders and customer contact updates so we decided to pay a consultant to set up the integration using n8n https://n8n.io/. Now we have a full integration that does exactly what we need it to do with no overhead costs and almost no maintenance. When I realized we were still paying for Zapier 6 months later, they did not want to refund any of the fees even though we had not been using their service. My mistake but it was overall, a very disappointing customer experience and i'm so happy that a better alternative exists.

After using Zapier for years, one day one of our Shopify stores stopped connecting. Every time we're trying to connect it to Zapier, we get "This auth is expired. Please reconnect it here."
- No matter what we tried, Zapier will not connect to our store out of a sudden.
- Their customer service pretty much said we're on our own after years of working with them and they can't help us. They will file a ticket internally and only IF there is enough complaints like this, then someone will work on this issue.