Zendesk AI Agent By Adelante
- Pricing
-
From $99/month. Free trial available.
- Rating
- 5.0 (2)
- Developer
- Adelante LTD
Featured images gallery
Managed AI support agent for your Zendesk, connected to your store data.
This app connects Shopify data (orders, products, customers) to your Zendesk AI support work. The ZD AI Support Agent is an AI agent implemented and managed completely for you. It runs within your Zendesk account and connects to your Shopify and other data sources to answer customer questions 24/7, handover tickets to a human agent in Zendesk when needed, and allowing support teams to focus on complex issues instead of wasting time on manual replies.
- AI replies in Zendesk using Shopify order and product context
- Automated ticket handling with configurable human handoff in Zendesk
- Managed setup and ongoing optimization by Adelante
Languages
English
Works with
- Shopify Admin
- Email Marketing
- Sunshine Conversations
- Zendesk
Categories
Real-time messaging
Automated responses
Pricing
500 Messages/Month
$99 / month
or $990/year and save 17%
Features
- Unlimited channels integrations
- Custom training on your brand
- Single language support
- Human handoff when needed
- Read Shopify Data (Order Data/Profiles)
- Native Zendesk integration via ZD App
- Text Based Product Recommendations
- Ticket tagging to build Zendesk reports
7-day free trial
5K Messages/Month
$800 / month
or $8,000/year and save 17%
Features
- Unlimited channels integrations
- Custom training on your brand
- Multi-language support
- Real-time AI Agent analytics dashboard
- Human handoff when needed
- Execute Shopify Actions
- Visual Product Recommendations Search
- Native Zendesk integration via ZD App
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (2)
- 100% of ratings are 5 stars
-
0% of ratings are 4 stars
-
0% of ratings are 3 stars
-
0% of ratings are 2 stars
-
0% of ratings are 1 stars
It's an AI Agent that doesn't feel like a bot. We sell in a sensitive product category where every word matters. They trained the AI on our specific product language and brand voice and with the specifics that our category requires. It picks up on our nuances in a way customers keep asking "is this an AI or a real person?"
It resolves tickets end to end, and customers outside working hours still get real answers instead of a "we'll get back to you" message.
When we started we agreed the goal is solving at least 70% of our monthly tickets, right now it covers just over 50% and we have Tamir's promise to keep working and approving until we reach that goal.
Honestly, one of the biggest achievements we've had this year.
We've had such a great response from consumers since using Adelante Ai Agent which has significantly improved Trustpilot scores. Very supportive on-boarding process with lots of advice offered to support our existing SOPs. Quick to respond to updates or changes we require.
Support
App support provided by Adelante LTD.
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
-
Sensitive data
Name, email address, phone number, physical address
-
Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
-
Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders, custom data
-
View customers
Customer data
-
View products
Inventory, products, collections
-
Edit orders
Assigned fulfillment, draft orders, order fulfillments, merchant managed fulfillment, all order history, returns, shipping information
-
View custom data
Metaobject definitions, metaobjects
-
View other data
Locations
More apps like this
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
