500 Internal server error while creating order, but order getting creating in shopify dashboard

Technical Q&A
1

Yesterday, Shopify had sent quite many 500 internal server errors on their create order API, but when we checked the admin dashboards, orders were getting created there. So is this behavior consistent that when 500 error happens, order will still be created in the dashboard? If yes, please tell the error codes that will definitely send the error so that we can catch it and not retry in such cases. If not, please tell a solution.

The payload is correct and has not changed in previous working orders.
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“Request failed with status code 500”

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2

We are still experiencing the same issue: when calling the Order API to create an order, we are getting 500 Internal Server Error even though the order is actually being created.

So since we are retrying these calls, we end up duplicating orders.

@Shopify_77 Could you tell us if you have acknowledge this issue and if you’re working on a fix?

Thanks