The support team of SHOPIFY has contacted me by email to reply with the assisted authentication file, which I have also sent. But he said he didn’t see it and that it was a minor issue. I resent several emails to him with my authentication file attached, but after several days passed, he didn’t reply me! It’s been two weeks since the whole incident, and that new store of mine I put a lot of effort in decorating it and uploading products, and I chose the monthly plan. I don’t know why it got shut down somehow. And I want shopify support team to get back to me fast, you guys are so slow in your efficiency, I have sent you all my certification credentials attached, please help me to reopen my store quickly! Thanks!
@zbh 您好
感谢您使用 Shopify 论坛，我是来自 Shopify 支持团队的 Alice，我了解到您的 Shopify 商店被冻结且需要联系上级部门提交验证材料，感谢您使用 Shopify 中文论坛并让我们关注到这件事，很高兴能够在此为您提供更多信息。我注意到您是通过中文论坛上传的问题，所以我将用中文为您回复。
我立刻查看了您提供的信息和截图，首先非常感谢您的配合与耐心，我非常明白您对这个商店所做的付出和努力。对于此类问题，我们需要进入您的后台和系统为您进行更加详细的查看并与上级相关部门直接沟通，但是我们目前无法通过论坛提供特定账户的支持，我们很乐意帮助您更仔细、深入地查看您的商店后台。为保障您的个人隐私及账户安全，和确保我们正在查看正确的账户，可否烦请您：
- 点击链接：联系 Shopify 中文支持团队
- 选择 登录 您的商店
- 输入您的 店主邮箱
- 选择您的商店
- 上传该问题
这样我们就能进入您的商店为您进行具体的查看。只有您通过了安全验证，我们才有权限进入您的后台系统看到您的账户详情，并据此提供给您更有针对性的答复。如果您有任何其他问题，欢迎您登录您的账户来联系 Shopify 中文客服。我们非常乐于为您提供更多信息。祝您一切顺遂！