I’ve added a custom message to my order confirmation email, but an additional line of text is appearing and I can’t figure out where this is coming from. I’ve used the CTRL + F function to search the code for this sentence, but it doesn’t appear to exist in the code.
Photo of confirmation email template included, additional text I am trying to get rid of is highlighted. Code included below, thank you!
{% capture email_title %}
{% if has_pending_payment %}
Thank you for your order!
{% else %}
Thank you for your purchase!
{% endif %}
{% endcapture %}
{% capture email_body %}
{% if has_pending_payment %}
{% if buyer_action_required %}
You’ll get a confirmation email after completing your payment.
{% else %}
Your payment is being processed. You’ll get an email when your order is confirmed.
{% endif %}
{% else %}
{% if requires_shipping %}
{% case delivery_method %}
{% when ‘pick-up’ %}
You’ll receive an email when your order is ready for pickup.
{% when ‘local’ %}
Hi {{ customer.first_name }}, we’re getting your order ready for delivery.
{% else %}
We’re getting your order ready to be shipped. We will notify you when it has been sent.
{{ custom_message }}Please review our Candle Care Instruction page to make the most of your candle burning experience!
{% endcase %}
{% if delivery_instructions != blank %}
Delivery information: {{ delivery_instructions }}
{% endif %}
{% if consolidated_estimated_delivery_time %}
Estimated delivery {{ consolidated_estimated_delivery_time }}
{% endif %}
{% endif %}
{% endif %}
{% assign gift_card_line_items = line_items | where: "gift_card" %}
{% assign found_gift_card_with_recipient_email = false %}
{% for line_item in gift_card_line_items %}
{% if line_item.properties["__shopify_send_gift_card_to_recipient"] and line_item.properties["Recipient email"] %}
{% assign found_gift_card_with_recipient_email = true %}
{% break %}
{% endif %}
{% endfor %}
{% if found_gift_card_with_recipient_email %}
Your gift card recipient will receive an email with their gift card code.
{% elsif gift_card_line_items.first %}
You’ll receive separate emails for any gift cards.
{% endif %}
{% endcapture %}
{{ email_title }}
.button__cell { background: {{ shop.email_accent_color }}; }
a, a:hover, a:active, a:visited { color: {{ shop.email_accent_color }}; }
{%- if po_number %}
{%- endif %}
{%- if shop.email_logo_url %}
![{{ shop.name }}]()
{%- else %}
{%- endif %}
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Order {{ order_name }}
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PO number #{{ po_number }}
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{{ email_title }}
{{ email_body }}
{% assign transaction_count = transactions | size %}
{% if transaction_count > 0 %}
{% for transaction in transactions %}
{% if transaction.show_buyer_pending_payment_instructions? %}
{{transaction.buyer_pending_payment_notice}}
{% for instruction in transaction.buyer_pending_payment_instructions %}
{% endfor %}
{% for instruction in transaction.buyer_pending_payment_instructions %}
{% endfor %}
| {{ instruction.header }} | Amount |
| {{ instruction.value }} | {{transaction.amount | money}} |
{% endif %}
{% endfor%}
{% endif %}
{% if order_status_url %}
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{% if shop.url %}
{% endif %}
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{% else %}
{% if shop.url %}
{% endif %}
{% endif %}
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{% for line in subtotal_line_items %}
{% endfor %}
{% if line.image %}
![]()
{% endif %}
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{% if line.product.title %}
{% assign line_title = line.product.title %}
{% else %}
{% assign line_title = line.title %}
{% endif %}
{% if line.quantity < line.quantity %}
{% capture line_display %} {{ line.quantity }} of {{ line.quantity }} {% endcapture %}
{% else %}
{% assign line_display = line.quantity %}
{% endif %}
{{ line_title }} × {{ line_display }}
{% if line.variant.title != ‘Default Title’ %}
{{ line.variant.title }}
{% endif %}
{% for group in line.groups %}
Part of: {{ group.display_title }}
{% endfor %}
{% if line.gift_card and line.properties[“__shopify_send_gift_card_to_recipient”] %}
{% for property in line.properties %}
{% assign property_first_char = property.first | slice: 0 %}
{% if property.last != blank and property_first_char != ‘_’ %}
{% endif %}
{% endfor %}
{% endif %}
{% if line.selling_plan_allocation %}
{{ line.selling_plan_allocation.selling_plan.name }}
{% endif %}
{% if line.refunded_quantity > 0 %}
Refunded
{% endif %}
{% if line.discount_allocations %}
{% for discount_allocation in line.discount_allocations %}
{% if discount_allocation.discount_application.target_selection != ‘all’ %}
![]()
{{ discount_allocation.discount_application.title | upcase }}
(-{{ discount_allocation.amount | money }})
{% endif %}
{% endfor %}
{% endif %}
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{% if line.original_line_price != line.final_line_price %}
{{ line.original_line_price | money }}
{% endif %}
{% if line.final_line_price > 0 %}
{{ line.final_line_price | money }}
{% else %}
Free
{% endif %}
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{% for discount_application in discount_applications %}
{% if discount_application.target_selection == 'all' %}
{% capture discount_title %}
{% if discount_application.title %}
{{ discount_application.title | upcase }}
{% else %}
Discount
{% endif %}
{% endcapture %}
{% endif %}
{% endfor %} {% if delivery_method == ‘pick-up’ %} {% else %} {% endif %} {% if total_duties %} {% endif %} {% if total_tip and total_tip > 0 %} {% endif %}
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Discount
![]()
{{ discount_title }}
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-{{ discount_application.total_allocated_amount | money }}
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Subtotal
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{{ subtotal_price | money }}
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Pickup
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{{ shipping_price | money }}
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Shipping
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{{ shipping_price | money }}
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Duties
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{{ total_duties | money }}
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Taxes
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{{ tax_price | money }}
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Tip
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{{ total_tip | money }}
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{% assign transaction_size = 0 %}
{% assign transaction_amount = 0 %}
{% for transaction in transactions %}
{% if transaction.status == "success" %}
{% unless transaction.kind == "authorization" or transaction.kind == "void" %}
{% assign transaction_size = transaction_size | plus: 1 %}
{% assign transaction_amount = transaction_amount | plus: transaction.amount %}
{% endunless %}
{% endif %}
{% endfor %}
{% if payment_terms %}
{% assign due_at_date = payment_terms.next_payment.due_at | date: "%b %d, %Y" %}
{% else %}
{% endif %}
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Total paid today
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{{ transaction_amount | money_with_currency }}
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Total due {{ due_at_date }}
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{{ payment_terms.next_payment.amount_due | money_with_currency }}
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Total
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{{ total_price | money_with_currency }}
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{% if total_discounts > 0 %}
You saved {{ total_discounts | money }}
{% endif %}
{% unless payment_terms %}
{% if transaction_size > 1 or transaction_amount < total_price %}
{% for transaction in transactions %}
{% if transaction.status == “success” and transaction.kind == “capture” or transaction.kind == “sale” %}
{% if transaction.payment_details.credit_card_company %}
{% capture transaction_name %}{{ transaction.payment_details.credit_card_company }} (ending in {{ transaction.payment_details.credit_card_last_four_digits }}){% endcapture %}
{% else %}
{% capture transaction_name %}{{ transaction.gateway_display_name }}{% endcapture %}
{% endif %} {% endif %}
{% if transaction.kind == ‘refund’ %}
{% if transaction.payment_details.credit_card_company %}
{% assign refund_method_title = transaction.payment_details.credit_card_company %}
{% else %}
{% assign refund_method_title = transaction.gateway %}
{% endif %} {% endif %}
{% endfor %}
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{{transaction_name}}
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{{ transaction.amount | money }}
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Refund
{{ refund_method_title | capitalize }}
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- {{ transaction.amount | money }}
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{% endif %}
{% endunless %}
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{% if requires_shipping and shipping_address %}
{% endif %}
{% if billing_address %}
{% endif %}
Shipping address
{{ shipping_address | format_address }}
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Billing address
{{ billing_address | format_address }}
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{% if company_location %}
{% endif %}
{% if transaction_size > 0 or payment_terms %}
{% endif %}
{% if requires_shipping and shipping_address %}
{% if shipping_method %}
{% endif %}
{% endif %}
Location
{{ company_location.name }}
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Payment
{% if payment_terms %}
{% assign due_date = payment_terms.next_payment.due_at | default: nil %}
{% if payment_terms.type == 'receipt' or payment_terms.type == 'fulfillment' and payment_terms.next_payment.due_at == nil %}
{{ payment_terms.translated_name }}
{% else %}
{{ payment_terms.translated_name }}: Due {{ due_date | date: format: 'date' }}
{% endif %}
{% endif %}
{% if transaction_size > 0 %}
{% for transaction in transactions %}
{% if transaction.status == "success" or transaction.status == "pending" %}
{% if transaction.kind == "capture" or transaction.kind == "sale" %}
{% if transaction.payment_details.credit_card_company %}
![{{ transaction.payment_details.credit_card_company }}]()
ending with {{ transaction.payment_details.credit_card_last_four_digits }}
{% elsif transaction.gateway_display_name == "Gift card" %}
![]()
ending with {{ transaction.payment_details.gift_card.last_four_characters | upcase }}
Gift card balance - {{ transaction.payment_details.gift_card.balance | money }}
{% elsif transaction.gateway_display_name != "Shop Cash" %}
{{ transaction.gateway_display_name }}
{% endif %}
{% elsif transaction.kind == "authorization" and transaction.gateway_display_name == "Shop Cash" %}
Shop Cash - {{ transaction.amount | money }}
{% endif %}
{% endif %}
{% endfor %}
{% endif %}
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Shipping method
{% if delivery_promise_branded_shipping_line %}
{{ delivery_promise_branded_shipping_line }}
{% else %}
{{ shipping_method.title }}
{% endif %}
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If you have any questions, reply to this email or contact us at {{ shop.email }}
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Hey @WildlyWoven !
The text you are referring to is coming from the {{ custom_message }} liquid tag. This is often used to allow apps to display a different message if triggering an email, and is generally put inside of some sort of conditional logic, but you can also remove it completely.
I removed the {{ custom_message }} liquid tag altogether and that solved the issue. It must be pulling an auto response from somewhere.
Thanks for your help!
