Hi, we’ve developed an app called ‘XYZ Test App’ and implemented a subscription plan for merchants. When a merchant installs our app, they can choose a plan that suits their needs and in Apps and sales channel shown that your Basic plan is ongoing . However, when a merchant deletes the app, does their subscription automatically get canceled? If so, we didn’t receive any webhook notification related to the subscription cancellation; we only received the app_uninstalled webhook. When I reinstalled the app, no charges were not shown in app section, and I was using test mode (test_mode: true) for development. Has anyone encountered this scenario? Please help.
Related topics
| Topic | Replies | Views | Activity | |
|---|---|---|---|---|
| Subscriptions API - What happens when my app is uninstalled? | 2 | 80 | March 27, 2023 | |
| Can deleting a paid app cancel its subscription? | 3 | 115 | September 21, 2021 | |
| Cancel of Shopify app subscription with recurring pricing applies immediately? | 4 | 178 | May 19, 2025 | |
| Shopify App Uninstall And Reinstall Flow In Terms Of Billing Cycles | 3 | 3031 | August 24, 2023 | |
| If I uninstall an App that has an active subscription, does it mean I have unsubscribed | 1 | 1215 | July 14, 2023 |