When a customer places an order and chooses “Pick-up at store” shipping option, he or she receives an automated message generated by Shopify that the order will be ready to pick up on a certain date, which seems to somehow be determined by Shopify. Some things we sell online have a 1-2 week lead time, so we don’t want a date to be automatically generated and e-mailed to customers. We send a pick-up notification once it’s ready. Where do I go to turn off or edit the automated message that’s sent to customers as soon as they place an order?
Hi @FinalScore
Please add this app in your store for this for order information
You can edit notification messages in the merchant admin dashboard. Go to settings, and then Notifications. All the templates for order notifications, processing, pick up & shipping are all there, so you can customise it as you wish provided that you have some knowledge on liquid and html.
Shopify uses the data you have input under the local pick up (can be found in Settings → Shipping and delivery) to determine when the order will be ready to pick up. So you can customise the availability there. However, I don’t think it is currently possible to specify a processing time by product. Perhaps you need an app to achieve that.
The order pick-up notification is manual, I am pretty sure you have to trigger it unless you have automatic fulfilment enabled in your order processing (that can be found in Settings ->CheckOut).
Hope this helps.