I can’t take it no more! I’ve had missing payouts 3 different times that show paid when they have not been paid, I don’t know if there is some fraudulent stuff going on with the banking or if there is some serious internal errors but I’m tired of chasing down my money! I bank with Shopify for those that don’t know what that means, it means all my money goes into the “Shopify balance account” I do not need to use an external bank to get my payouts from my sales and because of this, I get all my payouts daily, throughout the day, mostly within a hour after I get a sale. However, lately, I’ve noticed my payouts are showing “paid” and when I look at my Shopify bank balance to verify the actual deposit, it shows no payouts or deposits. Keep in mind, It shows paid under the “sale”, it shows paid in the finance section of Shopify under “balance” & it shows paid with a bank transaction number under the payout transactions section under “payouts” but when I go check the bank card to verify the actual deposit, it was never paid into my bank card. The deposit is in the air somewhere stuck between Shopify and my bank card. The only reason I was able to catch this money missing from my account is because I had no sales the night before and it was very slow for me so I noticed when I did not get a deposit today and I have been alerted to a zero balance in my account for that day however, I do have an email saying I was paid let night at 1am eastern time also and when that happens the deposit is always on my card. I also have a zero balance due. So the money went somewhere just not to me. There are many days I’m paid several times throughout the day, everyday, that I may have missed payouts just as I missed the last two before this one. So now I’m realizing that I have to go back 5 years of transactions to see how many payouts I have not been paid that I missed, and I noticed the missing payments are always under $100 now imagine this happening to several thousand businesses daily, who bank with Shopify, that’s a lot of money that are very easily missed unless you have an accountant watching and counting every sale daily to ensure it was paid out and actually deposited when when it supposed too. This is the 3rd payment I caught that missing **Which seems to me to be boarder line fraudulent - Why does it show paid everywhere except where it counts, which is in my account? And you would never know your even missing money if you have many transactions daily coming in with some transactions being paid out two days later depending on how the customer paid., you would have to “catch” the missed payout if you can and how I’ve been able to catch these missed payments is because of slow days such as today where I wasn’t paid anything which I knew was wrong. Unless you have an accountant watching every sale and payout daily, your gonna have missing money without knowing it unless you “catch it” especially if your doing all your banking with Shopify. I’ve proved it more than 3 times since October this has been happening and support - forget it! Support needs some serious training! They barely speak English or lie and say they will escalate the ticket and I find out days later they never did. I literally have to spend hours going through several support people and tickets in one day to get a support person who speaks and can read English and who understands Shopify banking. Many of the support people asked me to “contact my bank to get them to correct it,” lol…Really? I said “You are my bank” I said that 5 times, “Shopify is my bank” and than the support people just sit there looking dumb and end the chat. It’s bad, real bad how the support is! I don’t understand why shopify hires people who don’t speak or read English, how can they help English speaking businesses? who trains these people? I’m tired of telling them what their job duties are and what to do or repeating myself over and over! I asked for a manager 10 times today, I asked to get Corparate phone number as I want them to see these chats and alert them of the missing payouts that keep occurring. How will anyone fix this problem if support is blocking you from reporting it or they can’t help cause they do not understand what you saying!!! I still need help with my money!!!