Calendly Booking Date & Time Not Showing in Shopify Staff Email (Only Order Time Appears)

Technical Q&A
1

Description

Hi Shopify Community,

I’m facing an issue with booking date & time not appearing in Shopify staff email notifications.

Flow explanation:

  • Customers select date & time using Calendly

  • After that, the order is placed on Shopify

  • Booking date & time are visible in Calendly and sometimes in order notes

  • But in the staff email template, only the order placed date & time is showing

  • The actual booking/appointment date & time selected via Calendly is missing

I am not using a Shopify booking app.
This is a normal Calendly → Shopify order flow.

Issue:
Shopify staff email templates seem to pull:

  • order.created_at (order time) :white_check_mark:
    but not the booking date & time coming from Calendly :cross_mark:

Questions:

  • How can we display Calendly booking date & time in Shopify staff emails?

  • Does Calendly store booking date/time in order notes, line item properties, or metafields?

  • Which Liquid variable should be used in the email template to fetch this data?

  • Is this a Shopify notification limitation?

Any help or example Liquid code would be appreciated.
Thanks!

3

okay , will check thanks to revert

4

Well i have setup for now by using shopify flow.