I got billed for a store I haven’t used in a while and I forgot about it so this morning I got charged for a monthly payment I thought I deactivated
Hi @Taquezz
This can happen and it is something that our support team should be able to assist with! The next steps to get this resolved will be to attempt to sign into the store admin and ensure that the store is deactivated (Settings > Plan > Deactivate Store).
Once the store is closed, or if you are unable to close the store yourself, please reach out to our live support through our Help Center to request a refund. Please note that refunds are never guaranteed and that in our TOS we state that we don’t provide refunds. Our team is happy to review unique situations like this though for eligibility.
To contact our live support please follow this link: Shopify Help Center - Contact Support, sign into your store account, choose the appropriate topics for your request (Account > Plans and Billing) and you will be provided with a list of relevant help center articles as well as our support options for live support.
There is no longer an option to do this to cancel an account. I have tried this solution and it is not viable. You can not get support unless you have a store and if you don’t have a store set up there are no options. There must be some way to resolve this issue and stop being charged fees.
Hi there, @lizmunn .
Welcome to the Shopify Community, and thanks for joining the thread.
We’re sorry to hear you’re having trouble reaching our Support team. To gather context on the situation, could you share what issues you’re experiencing when trying to deactivate your Shopify account? If you’re still unable to deactivate your account after following the steps in our Help Center resource, please share your questions here, and we’ll be happy to assist.