Cart Attribute - not seeing information in orders page

[jxjy]

Hi, I need some help on using cart attributes to collection information. I used Shopify UI Elements Generator for the code, and it’s showing up on my site. However, when I did a test order, the collected information is not showing up in my orders’ page. How do I access this information if customer ticked the checkbox?

Coding used:

Reduced Packaging
Select this to receive your products packaging-free with recycled boxes

Orders’ page:

[Jason]

Perhaps the code wasn’t added to the right place. Often when i see this it falls into two common reasons:

1. the code has been added outside of the main form element
2. the theme code uses async calls to update the cart so doesn’t include any custom fields by default.

Hard to know without seeing an example with the code in place. Are you able to share a link to your shop that has the cart attribute code in place?

[jxjy]

Hey Jason

Thank you for replying!

I’ve taken a screenshot of the coding. Let me know if this is helpful in pinpointing the issue?

[jxjy]