Our app, Craftware Simple File Manager, is running into a bug that prevents the application from moving files.
Shopify file update operations occasionally fail with FILE_LOCKED. Merchants are unable to figure out why and we aren’t able to make out much from the error logs as well. The documentation about the error code is sparse on how to debug such an issue.
Is there a UI / API that lists the pending operations on a file and a way to cancel them?
Did you find out what was the issue? I’m hitting the same problem…
Hi, I have just ran into the same problem! I don’t know if it’s directly related but I realised I was editing a Collection in another tab that the product was in, and adding the Collection to my main menu but hadn’t clicked “Save” yet. I saved the Collection, but the listing was still acting up and not letting me edit the product images/alt text/details so I ended up deleting the listing and starting again.
off sitewide
July sale — 45% off at checkout, applied automatically. Valid for 60 minutes. One per customer.
Offer ends in