Get An Email When A Specific Customer Places an Order

Shopify Plus
1

Hello. How can I set up a flow in Shopify Flow app when a specific customer places an order? I want to target the customers by their email address or shipping address.

Is there a way to cancel their order if they use a coupon code?

2

Hi @B_Lew

Yes! You can set this up using Shopify Flow by creating an automated workflow. Here’s how:

  1. Trigger: Select “Order Created” as the trigger.
  2. Condition: Add a condition to check if the customer’s email or shipping address matches the specific one you’re targeting.
  3. Action (Notification): If the condition is met, choose “Send Internal Email” to notify yourself or your team.
  4. (Optional) Cancel Order: To cancel orders when a coupon is used, add another condition: “Discount Code is Used” → If true, select “Cancel Order” as the action.

This setup ensures you’re instantly alerted when that customer orders, and their order gets canceled if they use a discount code :slightly_smiling_face: