Getting INTERNAL_SERVER_ERROR in graphql appSubscriptionTrialExtend endpoint (unstable)

Retired Boards Appdev Subscriptions
1

Hello there,

I’m just trying to use appSubscriptionTrialExtend endpoint to extend our user’s trial but I’m getting

INTERNAL_SERVER_ERROR error.
Here is my requestId:

02a16f74-dbfd-4858-91ee-484841c3f461
Any suggestion?

2

Hi, and thanks for the question. This topic is for subscriptions that merchants sell to buyers, but I’ve reached out internally to the appropriate group inside Shopify, and I hope we’ll have an answer for your shortly. Stay tuned.

3

We didn’t implement the trial extension functionality for recurring_application_charges on the old billing_contract_type . Looks like the subscription is a test charge, which would put it on the old contract type. Did you intend for it to be a test charge?

4 
Hi! So it won't work for test charges?
5

That’s correct.

6

Hi LarryReid, we also had the same problem: test charge isn’t working if using appSubscriptionTrialExtend endpoint, how can we renew trial subscription when we use dev store during develop.

7

Yes, I see your dilemma. Unfortunately, we don’t support this at the moment. You may have to test with real charges and refund them. Sorry.

8

Hey Larry,

May I know how to determine an old billing_contract_type?

Our application uses the RESTful APIs ShopifyAPI::RecurringApplicationCharge.new and we’re trying to implement the GraphQL AppSubscriptionTrialExtend. Will it work?

9

@Marcus-Heng have you get resolved the GraphQL AppSubscriptionTrialExtend ??

10

Hi, Marcus:

I would assume that if the AppSubscriptionTrialExtend isn’t working for you, it’s the old billing type. I don’t work in the subscription group anymore, so I suggest you raise a new question in this forum and someone should be able to answer for you.

Best wishes.