My sales stopped a few days ago and I didn’t know why!
Then a customer emailed me to say that they tried to purchase something and got the following error message up when they tried to pay! “This store can’t accept real orders or real payments” A
I tried it myself and the same thing happened! I have had Shopify for a good few years now and this has never happened before!
Can anyone please help me and tell me why this has suddenly happened and how can I fix it? I have very basic knowledge of how it all works so don’t understand all the ‘lingo’! Thank you.
I appreciate the context that you have shared with us here. Since we cannot authenticate you for the store due to the sensitive information that would need to be shared, I am unable to look into the specifics. In this case, it would be best to reach out to our live support to have a further look into the online store setup and checkout process.
You can reach out to our live support by logging into your online store using our Contact Us page. This will allow us to securely verify you as the store owner.
Once you successfully login, or select the option to Continue without logging in - you will be directed to our Help Center. I took a couple of screenshots to assist you with the navigation:
Select the topic that you would like assistance with. For this example, we can select the topic Store Management.
