How to migrate gift certificates from Bigcommerce to Shopify?

Technical Q&A
1

We are looking to migrate from Bigcommerce to Shopify.

I have looked at Cart2Cart and Matrixify for migrating our data. We need the following migrated

  • Orders
  • Customers (inc store credit)
  • Coupons
  • Gift certificates

I have already moved the products over and will set up 301 redirects from BC to Shopify when the time comes.

Cart2Cart said they can’t migrate gift certificates unless we are on Shopify Plus, and we won’t be on that plan. How have those of you who have migrated navigated this? I can’t export them from Bigcommerce.

2

Hi @DeeLT !

Matrixify is directly able to migrate Products from BigCommerce and we also offer great tutorials on how this can be done. Migrating Customers, Orders and Discounts would be a little more tricky as Matrixify does not offer a direct way to do this, however, it is still possible. The idea would be to find a way to Export the data from BigCommerce and then map it to the Matrixify template for Import.

In regard to Gift Cards. Matrixify does not support the direct migration of Gift Cards from BigCommerce to Shopify. However, you can use a workaround by creating new Gift Cards in Shopify based on the data from BigCommerce. You would need to export your Gift Cards data from BigCommerce, prepare a CSV or Excel file following the Matrixify Orders template, and then import this file into Shopify using Matrixify. This process will create new Gift Cards in Shopify and send them to the customers automatically. Please note that the existing Gift Card codes cannot be migrated, so these will be new gift cards with new codes.

For more information, you can reach out to our support, we would be more than happy to help with any questions you may have - https://matrixify.app/contact-us/

3

Thanks for your reply.

Part of the problem is there is no way to export gift card info from bigcommerce, like I can export products and customers etc. As I mentioned, products are already in the new Shopify store so I don’t need those to be migrated.

4

Try LitExtension, I am not too familiar with your issue but I can suggest you that they do have a customization service that can move any sort of data from BigCommerce. Try to contact them, they might know the way. I suppose.

5

When migrating from BigCommerce to Shopify, one of the common issues is the transfer of gift certificates, which Cart2Cart now handles, even for non-Shopify Plus users. If you’re facing challenges with exporting these certificates from BigCommerce, Cart2Cart’s updated migration service should provide the solution by transferring gift certificates alongside orders, customers, and other essential data. Using a service like Cart2Cart ensures a seamless transition without losing crucial elements like store credit or gift certificates. It’s great that you’ve already moved your products, and once the migration is complete, setting up 301 redirects will help maintain SEO rankings.

6

Hi DeeLT,

To move from BigCommerce to Shopify:

  • Check Your Store: Look at products, customers, and orders you want to move.
  • Pick a Shopify Plan: Choose a plan that fits your needs.
  • Save Your Data: Download products, customers, and orders from BigCommerce.
  • Start Shopify: Set up a Shopify account and basic settings.
  • Move Products: Upload product files to Shopify.
  • Add Customers: Import customer info to Shopify.
  • Copy Orders: Bring order history to Shopify.
  • Fix Design: Make Shopify look like your old store.
  • Move Pages: Copy extra pages (like About Us) manually.
  • Set Redirects: Link old URLs to new ones for SEO.
  • Add Apps: Install Shopify apps you need.
  • Test It: Make sure everything works (checkout, payments).
  • Switch Domain: Point your domain to Shopify.
  • Go Live: Launch your new store.
  • Watch It: Check for issues after launch.

Use tools like Cart2Cart for help if it’s tricky.

8

Hi @DeeLT,

For products, customers, and orders, a migration app should usually be enough. Those are standard data types when moving from BigCommerce to Shopify.

Gift certificates/store credit are a different story though. I wouldn’t treat them like normal store data, because it depends on what BigCommerce lets you export and how you want to recreate the balance on Shopify.

So I’d probably split this into two parts: use an app for the standard data migration, then ask the provider to check the gift certificate/store credit data separately. That part may need custom work.

Some migration providers, including LitExtension, offer custom support for cases like this, so it’s worth asking them to confirm what’s possible with your source data before launch.

Getting this confirmed early will make the actual migration plan much easier to scope.

9

Hey @DeeLT . Hope you are doing great!

Yeah, you can export gift certificates via Big Commerce API, then import them as Shopify gift cards using Matrixify.

Basically its works on non-plus plans, unlike cart2cart.