i need a refund

Shopify Discussion
1

I deactivated the store but I got charged for over 100 euros, I barely used shopify for over last month. I need a refund if its possible

2

Hi @Zimek

This is Richard at PageFly - Shopify Advanced Page Builder app.

There’s a good chance you can get a refund on your Shopify fees, especially since you deactivated your store and barely used it last month. Here’s what you can do:

  • Contact Shopify Support: Shopify has a helpful support team that can assist you with refund requests. You can contact them directly through their Help Center https://help.shopify.com/ or community forums https://community.shopify.com/category/en.

  • Explain the situation: Clearly explain that you deactivated your store and barely used Shopify in the past month. Mention the amount you were charged (over 100 euros) and request a refund.

  • Highlight limited use: If you have any proof of minimal usage, it might strengthen your case.

Based on past experiences shared in the Shopify community forums, there’s a chance they’ll issue a refund for unused services. However, it’s always best to check their specific refund policy for your plan.

Hoping my solution helps you solve your problem.

Best regards,

Richard | PageFly