"Install app" grayed out on consent screen / custom OAuth app

Retired Boards Appdev Graphql Basics And Troubleshooting
1

Hi,

A client of ours, for whom we are building a Shopify integration to be able to calculate KPIs based on their Shopify data, wanted to do the OAuth handshake, but the “Install App” option was greyed out (see screenshot attached) and he could not click on it. I created a custom OAuth app (for the store name of our customer) for this purpose.

All our client needs to do is the OAuth handshake with the custom OAuth app so that we get an access token and can query the data via the REST api. I tested it with another custom OAuth app in my development shop and everything worked smoothly there.

Does anyone here have any idea what could be the reason for this behaviour?

That is the oauth url we use to redirect the customer to the consent screen:

https://<OUR_CLIENTS_SHOP_NAME>.myshopify.com/admin/oauth/authorize?client_id=XXXXXXe81c8eXXXXXXXX&scope=read_products%2Cread_orders%2Cread_customers%2Cread_price_rules%2Cread_content&redirect_uri=https%3A%2F%2F<OUR_CALLBACK_URL>%2F&state=<OUR_STATE_TOKE>

Jonkae_0-1648104447527.png
Jonkae_0-1648104447527.png563×1244 148 KB

Thanks!

jonkae

2

It just happened to me. I grabbed the install URL again and the install button was available this time. Who knows why…

3

I have figured it out. Let’s try install your app on Dev store from your Partner page.