Internal error on ProductUpdate using media

Retired Boards Appdev Graphql Basics And Troubleshooting
,
1

Hi everybody!

I’ve received the following internal server error:

Internal error. Looks like something went wrong on our end. Request ID: edd30801-182a-4e3b-b391-c6045531bbcf-1720815148

I’m doing a productUpdate mutation as

mutation($input: ProductInput!, $mediaCount: Int!, $media: [CreateMediaInput!]) {
  productUpdate(input: $input, media: $media) {
    product {
      id
      publishedAt
      handle
      images(first: $mediaCount) {
        edges {
          node {
            id
            url
          }
        }
      }
      media(first: $mediaCount) {
        edges {
          node {
            id
            ... on MediaImage {
              id
              image {
                id
                url
              }
              mediaContentType
            }
          }
        }
      }
    }
    userErrors {
      field
      message
    }
  }
}

And the payload is

{
  "input": {
    "id": "gid:\/\/shopify\/Product\/8464475324628",
    "variants": [
      {
        "id": "gid:\/\/shopify\/ProductVariant\/45228910084308",
        "mediaId": "gid:\/\/shopify\/MediaImage\/33827789865172"
      },
      {
        "id": "gid:\/\/shopify\/ProductVariant\/45228910117076",
        "mediaId": "gid:\/\/shopify\/MediaImage\/34024068022484"
      },
      {
        "id": "gid:\/\/shopify\/ProductVariant\/45228910149844",
        "mediaId": "gid:\/\/shopify\/MediaImage\/33827789930708"
      }
    ]
  },
  "media": [
    {
      "originalSource": "https:\/\/assets.mysuredone.com\/688264\/media-pics\/shopifyvt1-95cca002faee61f16543f5830f4bd418ce82b835-3.jpeg",
      "mediaContentType": "IMAGE"
    }
  ],
  "mediaCount": 5
}

I’m using API_VERSION = ‘2023-10’

What am I doing wrong?

Thanks

2

Hi @ShaneOH

Can you provide more information? I used your request data and it was successfully called

3

Hi @Kyle_liu the API is no longer returning above error, however when I do something like:

mutation($input: ProductInput!, $mediaCount: Int!, $media: [CreateMediaInput!]) {
  productUpdate(input: $input, media: $media) {
    product {
      id
      publishedAt
      handle
      images(first: $mediaCount) {
        edges {
          node {
            id
            url
          }
        }
      }
      media(first: $mediaCount) {
        edges {
          node {
            id
            ... on MediaImage {
              id
              image {
                id
                url
              }
              mediaContentType
            }
          }
        }
      }
    }
    userErrors {
      field
      message
    }
  }
}

with variables as:

"input": {
      "id": "gid:\/\/shopify\/Product\/8518244237524",
      "descriptionHtml": "abvwW",
      "options": [
        "Size"
      ],
      "title": "TEST-SHOPIFY-8-Parent",
      "variants": [
        {
          "mediaSrc": [
            "http:\/\/assets.mysuredone.com\/688264\/media-photos\/test-shopify-8-parent-b02f42467e431bde8449c488d6531a249a398f92-2.jpeg"
          ],
          "id": "gid:\/\/shopify\/ProductVariant\/45342159110356"
        },
        {
          "mediaSrc": [
            "http:\/\/assets.mysuredone.com\/688264\/media-photos\/test-shopify-8-vmedium-06d66716e1ba83c8296da6537ec74b64631feedf.jpeg"
          ],
          "id": "gid:\/\/shopify\/ProductVariant\/45342159143124"
        },
        {
          "mediaSrc": [
            "http:\/\/assets.mysuredone.com\/688264\/media-photos\/test-shopify-8-vlarge-8e898ef852fa42aaebc69b9c396225689395a7a0.png"
          ],
          "id": "gid:\/\/shopify\/ProductVariant\/45342159175892"
        }
      ]
    },
    "media": [
      {
        "originalSource": "http:\/\/assets.mysuredone.com\/688264\/media-photos\/test-shopify-8-parent-308768e148c18a13f58367cd70f62fde9d2260cd.jpeg",
        "mediaContentType": "IMAGE"
      },
      {
        "originalSource": "http:\/\/assets.mysuredone.com\/688264\/media-photos\/test-shopify-8-parent-b02f42467e431bde8449c488d6531a249a398f92-2.jpeg",
        "mediaContentType": "IMAGE"
      },
      {
        "originalSource": "http:\/\/assets.mysuredone.com\/688264\/media-photos\/test-shopify-8-vmedium-06d66716e1ba83c8296da6537ec74b64631feedf.jpeg",
        "mediaContentType": "IMAGE"
      },
      {
        "originalSource": "http:\/\/assets.mysuredone.com\/688264\/media-photos\/test-shopify-8-vlarge-8e898ef852fa42aaebc69b9c396225689395a7a0.png",
        "mediaContentType": "IMAGE"
      }
    ],
    "mediaCount": 4
  }

I’m seeing the media is correctly uploaded to the product but not attached to the existing variants, why?
Thanks