Is this a scam email?

Shopify Discussion
1

Hi,

I received an email today from this email address stating ‘We have received a Digital Millennium Copyright Act (DMCA) takedown notice from a theme developer, indicating that your Shopify store may be using an unlicensed version of their theme’ and that they would close my account.

Is this a scam email: safeyteamshopifytrustand@gmail.com

Can anyone advise please?

Thanks

2

Short Answer: Yes
Long Answer: Always verify with Shopify Support if the email is legit.

3

@ahlapparel ,

yes, you got a spam email. because Shopify never sends email from Gmail, there domain is always shopify.com. for example johndoe@shopify.com.

disregard it

4

My store has been receiving these type emails since mid-September. When originally receiving them, I noticed that there was no Shopify logo and that the email address was from ‘@gmail’. These led me to believe they were phishing attempts. Over the past 2 weeks the emails have become more frequent AND they now are using a Shopify logo icon. I had reached out to support in October and was assured the emails were indeed phishing attempts. Just this week I reported the emails to phishing@shopify.com. After seeing all the discussions on this forum, I am convinced that the emails are NOT legitimate.

Since this seems to be a global issue, I’ve been wondering why Shopify doesn’t address this with a communication to shop admins for awareness and to alleviate concerns and potential harm if someone believes they are legit and replies.

5

Thank you so much this is really helpful. I received another email today from the same address with an. urgency notice that I had 72hours to submit my :

full business name

theme name and version

store URL

country

I will ignore as a result of your response it does seem non legitimate.

Thank you so much for your help :slightly_smiling_face:

6

Thank you so much. This is very helpful and I will keep in mind for the future :slightly_smiling_face:

Thanks